Barbara M. Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

PMO Data and Process Lead - COVID-19 Response NRHCC (Northern Region Healthcare Coordination Centre) Produced production plans / forecasts for MoH funding requests, demand pipeline and site retirement scheduling, delivered Weekly Vaccination Programme Management reports, Monthly NRHCC COVID-19 Response Programme report and bespoke analysis as.

Auckland, New Zealand

Auckland, New Zealand

Designed and implemented a digital Application and Admission process that transformed the department from paper-based to an efficient team with a swift and measurable sales pipeline. Eliminated 65 days from the end-to-end process

Auckland, New Zealand

Helped business owner develop their business knowledge and skills. Provided advice and guidance on branding, pricing, profitability, website, social and product offering options.

Auckland, New Zealand

Business Analysis: - Delivered User and Business requirements for a CRM system and Marketing Automation - Designed a new service experience to mitigate high new customer churn and re-engineered the automatic renewal process to reduce complaints and billing issues.CRM Marketing: - Led the CRM and direct communications function. Coached junior team members.

Auckland, New Zealand

Contracted to provide a strategic review of the MyMuseum CRM programme and processes and provide an improvement plan.Delivered: - in-depth analysis of the current situation - maps of current and future state processes and customer journeys - solution options - costs, benefits, resources required, key analytics and measures of success - recommendation for.

Auckland, New Zealand

- Managed over 14 clients’ data analytics, insight and modelling requirements. - Provided advice and developed solutions to meet client needs.- Scoped, estimated and managed the delivery of analytical solutions.- One indirect report.

Auckland

Provided guidance and coaching to develop business owners knowledge and skills on how to ascertain if manufacturing and exporting to the USA a viable and profitable proposition.Included market evaluation, business viability, financial forecasting, business plan development, profitability, marketing, logistics, packaging, legal requirements and pricing.

Auckland, New Zealand

Business Analysis: - Resolved customer/business/staff impacting problems and process issues.Marketing: - Marketing lead in cross-functional customer migration remediation projects. - Trialled customer Thank-you programme to evaluate impact on churn reduction and retention of Telecom exclusive customers.

Auckland, New Zealand

- Analysed the market, segments and competitors to identify and quantify opportunities so the business could make smart decisions on where to best spend time, money and effort.- Increased customer retention rates through creating segment focused retention offers.- Marketing lead in cross-functional customer migration, compliance, issue resolution and.

Auckland, New Zealand

Created solutions and processes to manage business customers experience in cross-functional and issue resolution projects.Analysed new customer churn, identified the key causes, designed a new customer experience and triggered comms framework to reduce churn.

Auckland, New Zealand

Project managed the delivery of the Auckland City Council Annual Report and Sustainability Report 2007/2008.Staff management – annual report content writer.

Auckland, New Zealand

Customer life cycle management for on-account and pre-pay mobile customers.

Auckland, New Zealand

Created a framework/process to launch new products into the sales channel and the market. Developed customer conference to demonstrate and demystify VoIP technology.

Auckland, New Zealand

Designed and implemented strategies to improve customers experience and retain directory advertisers. Introduced a ‘thank-you’ programme.Developed a workbook for customers to better understand their advertising requirements and mitigate cost as an objection.

Auckland, New Zealand

Designed and mapped 'as is' and 'to be' processes, using MS Excel, to formalise all procedures for Southern Cross membership team. Interviewed and observed staff to understand process and elicit requirements.

Auckland, New Zealand

Designed and created the Foodtown Loyalty programme (now Onecard) from ideation to implementation including rules and end-to-end processes involved with the programme.Scoped and defined technical, user, CRM and database requirements, delivered a new database, CRM system and loyalty program that resulted in an increase in spend and loyalty metrics. Active.

Huntly, New Zealand

- Co-ordinated 30 separate Y2K projects at Huntly Power Station.- Managed the change database that tracks all changes to systems and components. - Managed the cost allocation for each individual Y2K project.- Trained and managed a six-person administration team.- Researched and wrote the LAN Y2K report.- Designed and implemented a document audit trail.