Barbara Reid Email & Phone Number

Bay Of Plenty, New Zealand

Tauranga, Bay Of Plenty, New Zealand

• Led a team of 14 administrators at Mercury NZ to provide exceptional pre- and post-sales support, ensuring efficient market offerings implementation.• Developed processes to address automation limitations and successfully resolved team conflicts using emotional intelligence skills.• Achieved benchmarking strategies and managed recruitment, training, performance, and employee relations for the team.

Tauranga, Bay Of Plenty, New Zealand

Providing support to my TL and wider admin team aiding in the delivery of timely and accurate campaign value propositions to customers with my in-depth knowledge of Trustpower Energy products our team processes and the systems we use i.e. Salesforce and GTVKey responsibilities• Day to Day support and scheduling of team administrator tasks• Process Improvement• Loading leads for salesAchievements• Department representative on the Campaign Launch Squad collaborating on new campaigns and product offerings.• Successfully implemented a new work structure for the team that went from operating by region to a task based. This increased efficiency of work, highlighted resourcing needs, encouraged job sharing and moving value away from tasks to capabilities within the team..

Tauranga New Zealand

Ensure the delivery of high-quality customer experiences across multi-product retail offerings by managing sales administration, handling exceptions, and improving processes. I accurately processed customer sales, support sales activities, and manage customer inquiries and cancellations.Key responsibilities• Sales data and exception management• Identify and collaborate on process improvements.• Problem solve customer exceptions.• Create and collate training material for external sales teams to support new offers to market.Achievements• Process update - D2D sales admins were using an excel sheet to handle their exceptions, changed this to Salesforce and created training and assisted in implementation of this.• During this period Trustpower reached 49,000 telco customers all new sales were processed and validated manually through our team

Ensuring the smooth operation of daily office activities. My responsibilities included overseeing payroll, managing cashbook entries, and handling tax payments. I was responsible for collating financial reports for the accountant, ensuring accuracy and compliance.Achievements• Implemented new process structures based on best practice – inwards goods, cash collection and payroll office procedures.Accounts Receivable and PayableReception Duties

Worked Part Time while finishing off study

Gate Pa Tauranga

Main duties included: Processing daily cash, cheque and Eftpos takings for the store. Identify any Checkout cashier discrepancies and errors and to minimise theseOther Duties included:* Oversee, distribute and file correspondence* Monitor and maintain equipment and supplies* Health and Safety Representative* General Junior Office Assistant Duties

Master Of Business Administration - Mba

Certificate