Barbara Kaplan Email and Phone Number
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Barbara Kaplan personal email
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Extensive project and portfolio management experience with a concentration in Marketing/Customer Operations. Successfully implemented national projects focusing on improving the customer journey and experience using communications, active listening and interpersonal skills to succeed. Expertise with implementing and running cross-functional teams, vendor and contract managment. Passionate leader with a proven track record of successful project launches over an extensive career. Launched a wide variety of initiatives that resulted in increased company sales, reduced customer call in rate, customer churn and increased customer satisfaction. Worked cross functionally to enable products and services for customers with disabilities and introduced a customer service team to assist that specific customer segment. Demonstrates effective communication and partnership skills with internal company customers, outside vendors, consumer special interest groups, and industry organizations.
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 90699
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Senior Project ManagerT-MobileBedminster Township, Nj, Us
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Technical Project ManagerVerizon Sep 2024 - PresentBasking Ridge, Nj, UsJob Scope: Support Business/Enterprise Channel requests for new or updated pricing or promotional offering for IoT, Automotive or device products. Directly impact all applications involved with ordering, provisioning, rating and billing for a successful launch. Job Details: Document new/updated requirements for system architecture development by conducting in depth review of existing system rules to ensure compatibility of new pricing/promotions request. Work directly with the product owner to understand JIRA stories and system impacts. -
Senior Project ManagerT-Mobile Jul 2021 - Dec 2023Bellevue, Wa, UsJob Scope: Senior Project Manager responsible for supporting the Assurance Wireless product. Responsible for managing project delivery for mid to large and complex Enterprise projects. Engaging with cross functional project teams, adhering to aggressive schedules for project delivery. Job Details: Creates direct customer collateral in support of Assurance Wireless program, application, acceptance, denial, overview and marketing ensuring government compliance. Working directly with creative agency and copy writing team. Responsible for print vendor management, including forecasting, system enhancements and end of month production/billing reports.Work directly with Network and 3rd party vendor team to ensure footprint expansion of federal programs via zip code inclusion is up to date in online application for acquisition of new customers, contributing to the $1.4B annual revenue.
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Program Manager- Corporate CommunicationsAvaya Sep 2020 - Jul 2021Morristown, New Jersey, UsJob Scope: Program Manager that supported communications alignment with internal Marketing, Product and Support organizations. Working with U.S. based and international sales and partners for more effective and efficent communications.Job Details: Identified areas for process and communication improvement to drive change initiatives for Sales, leading to increased revenue. Created and managed project plans, reports, communications metric and communications dashboards that were shared with the executive team. -
Manager National Portfolio ManagementVerizon 2018 - Jun 2019Basking Ridge, Nj, UsJob Scope: Portfolio Manager focused on driving the highest value projects through a prioritization process. Collaborated with IT delivery teams and business product teams on alignment of projects with agreed upon objectives. Shepard projects through the process to ensure company targets for incremental revenue and savings are met through business case value. Job Details: Established best practices, addressed escalations and maintained strategic project road map. Ensured delivery teams were focused on delivering aligned priorities working in an Agile project environment.
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Consumer Pricing And Strategy ManagerVerizon 2015 - 2018Basking Ridge, Nj, UsJob Scope: Agile project lead for national pricing team including post pay, pre pay and international segments. Projects impacted a customer base of over 130M lines. Job Details: Maintained prioritizing requirements backlog to maximize business value and created a cadence to ensure project work flow and timelines were met. Worked in the Agile project tool and educated team members on JIRA functionality/usage creating JIRA handbook.Worked with cross functional teams to ensure all requirements were captured and included using the Agile methodology. Maintained the department strategic road map.
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Operations And Support Project MangerVerizon 2008 - 2015Basking Ridge, Nj, UsJob Scope: Project Manager with various responsibilities supporting the Consumer Marketing Team. Job Details: Managed federally required Do Not Solicit program to ensure Verizon Wireless met FTC requirements when marketing to customers and non customers.Responsible for managing the CPNI (customer proprietary network information) program to ensure Verizon Wireless complied with FCC requirements pertaining to using customer CPNI information.Worked on consolidating and eliminating outdated and non friendly customer policies for the Retail, Direct and Indirect channels. Continued to manage People with Disabilities program, successfully implementing the National Accessibility Call Center Team designed to support customers with disabilities. Created and maintained a state equipment program designed for customers who meet specific eligibility requirements for free devices from their state. Drove new customer activation's in People with Disabilities segment without formal advertising campaigns.Reviewed all new equipment requirements for FCC adherence to Section 255 and 21st Century Telecommunications Act.
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National Marketing Operations Associate DirectorVerizon 2003 - 2008Basking Ridge, Nj, UsJob Scope: Program/Project Manager focusing on a specific customer segment, managing the People with Disabilities program for the wireless customer base. Job Details: Ensured the availability of products and services for the customer segment, while meeting federally mandated guidelines; created strategy for segment growth and customer satisfaction; worked directly with device application and billing vendors, equipment manufacturers and advocacy groups in support of the segment's needs. Worked on vendor contracts and partnered with research centers for greater customer insight for the segment. Created applicable calling plans, added American Sign Language videos to the website, ensured website was W3C complaint, acted as ambassador for Verizon Wireless at trade shows and represented Verizon Wireless at industry forums and to the FCC. Managed direct staff in support of the PWD program.
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Marketing Operations ManagerVerizon 2000 - 2003Basking Ridge, Nj, UsJob Details: Project Manager for National Marketing initiatives, leading cross functional teams for successful project implementation. Job Details: Owned initiatives including the Worry Free Guarantee and Test Man. Managed staff on creating Class Action operational procedures adhering to court mandated requirements.
Barbara Kaplan Skills
Barbara Kaplan Education Details
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Seton Hall UniversityCorporate Communications -
Villanova UniversityProject Management
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Kean UniversityPolitical Science And Government
Frequently Asked Questions about Barbara Kaplan
What company does Barbara Kaplan work for?
Barbara Kaplan works for T-Mobile
What is Barbara Kaplan's role at the current company?
Barbara Kaplan's current role is Senior Project Manager.
What is Barbara Kaplan's email address?
Barbara Kaplan's email address is ba****@****ess.com
What is Barbara Kaplan's direct phone number?
Barbara Kaplan's direct phone number is +190860*****
What schools did Barbara Kaplan attend?
Barbara Kaplan attended Seton Hall University, Villanova University, Kean University.
What are some of Barbara Kaplan's interests?
Barbara Kaplan has interest in Golf.
What skills is Barbara Kaplan known for?
Barbara Kaplan has skills like Vendor Management, Program Management, Strategic Planning, Customer Service, Contract Negotiation, Staff Management, Wireless, Marketing, Product Launch, Crm, Management, Telecommunications.
Who are Barbara Kaplan's colleagues?
Barbara Kaplan's colleagues are Ryan H., Sarah Martin, Tim Tim, Gabrielle Porras, 姚东钢, Victoria Rodrigues, Charlene Castillo.
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