Gary Smith, Mba Email & Phone Number

Master’s prepared Business Leader with broad-spectrum experience directing teams to achieve service delivery, quality and safety goals for telecommunications corporation. Develops and executes winning strategic and tactical plans to consistently meet targets—from revenue growth to critical deadlines for new-service roll outs. Designed five training programs and presented curriculum to 500 employees across career. Nimble leader recognized for ability to adapt and thrive in fast-paced environments

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  Business Leader

  Verizon

  Aug 1988 - Present - Pa, Nj And De

  NOTABLE CONTRIBUTIONSLEADING FIELD TEAMS TO IMPROVE PERFORMANCE• Led bottom-ranked team out of 31 to rank #1 statewide and consistently perform in top 10%.• Developed a repeat/no-access visit reduction strategy leading field/customer service training that was adopted statewide. Reduced repeat visits 40%, no-access visits 65% and increased job completion rate. DEVELOPMENT & DELIVERY OF TRAINING PROGRAMS• Trained 50 technicians on new dispatching software successfully converting from PC-based system to mobile system with projected 10% productivity increase. • Initiated and led strategic training on servicing commercial customers that was adopted statewide.• Rolled-out computer and software training to 100 technicians regionally within 20 days.• Identify technician training needs and provide semi-monthly individual and group training.RECOGNIZED FOR REGIONAL LEADERSHIP• Ranked as the #1 Local Manager in Pennsylvania and Delaware in 2013. I received a special contribution award for this contribution. • Ranked as #2 Local Manager in Southern NJ in 2009 exceeding safety, productivity, quality and customer service goals.• Selected twice as Acting Area Manager and met objectives while maintaining Supervisor and Specialist roles. Oversaw a combined total of up to 10 Local Managers and 150 Technicians.• Sole Local Manager selected across the organization to attend Verizon’s Annual Leadership Symposium and contribute to succession leadership planning.DELIVER QUALITY & PRODUCTIVITY IMPROVEMENT• Conduct 50 monthly on-site quality/safety inspections as Certified ISO 9001 Internal Quality Auditor. 1 of only 10 regionally selected employees, based on performance, to train as an ISO auditor.• 6-time recipient of Most Improved Productivity Award and received Exceptional Contribution Award for initiating quality improvement initiatives.• Consistently meet and exceed overall performance score card goals and exceed sales goals by 60%.