Teresa Szeto Email & Phone Number

• Order Processing: Consistently meet or exceed team average in efficiency and falls within the 95% QA score.
• MyBusiness/VEC: Train customers on how to utilize self-service options available online for phone and M2M accounts.
• Sales Support: Provide SMB & Gov/Fed sales partners with deployment assistance, research (account & billing), and price plan analysis with recommendations.
• Customer Support: On-board new customers in a 90 day period – includes welcome email, deployment, first bill review, MyBusiness training, and transition back to sales with account review.

• Inventory & Merchandising specialist: Maintained the store's demo log through MyBusiness for over 50 devices. Facilitated store merchandising refreshes in compliance with company standards.
• Customer Retention: Resolved customer service escalations in a timely manner. Analyzed customer’s accounts to minimize churn and ensure customer satisfaction.
• NPS champion: Led by example in the NPS Champion role at two locations in providing the best customer service and promoting best practices with peers in monthly meetings.
• CTA/Scorecard: Met and exceeded company goals on a monthly basis for revenue. Selected for Winner’s Circle in 2009.
• Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

• Directed and served on a 4-person team.
• Created an action plan to make sure the project would be completed, led weekly meetings, and edited the final paper which was a factor in the running for “Project of Distinction.”
• Benchmarked the San Diego Air and Space Museum to other museums through informational interviews and administered surveys to various target markets.
• Presented the company with a recommendation to utilize interactive exhibits to help increase traffic, which was implemented later.
• Awarded “Project of Distinction” out of 40 other teams, which was awarded to the top 3 teams.

Graduate Marketing Certificate

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Sigma Iota Epsilon