Barb Valencia Email & Phone Number

Responds to client inquiries about banking services, such as account status, balances, interest rates, fees, etc. Provides basic troubleshooting assistance on the website. Review suspicious activity, file dispute investigation, and reissue compromised debit cards.

Responds to merchant service calls to answer questions and resolve the processing of transaction error, service payment, and transaction reports. Verifies new business account applications before providing merchant service to clients. Assists the merchants by collecting payments of outstanding balances and producing monthly Management Information on merchant collection and write-off statistics.