Barbara Crews Email & Phone Number

Phoenix, Arizona, United States

Tempe, Arizona, United States

Phoenix, Arizona Area

• Administrator for Litmos LMS and Moodle LMS.
• Responsible for the design, development and maintenance of eLearning solutions for the SkyTouch HOS PMS system and the Choice Hotels’ choiceADVANTAGE PMS system in multiple languages.
• Review existing eLearning solutions to ensure continued relevancy, accuracy, and applicability.
• Partner with subject matter experts, trainers, and the development team to create engaging new course content.
• Manage the ongoing administrative requirements for the Moodle LMS at SkyTouch Technology and support management of choiceADVANTAGE eLearning on Choice Hotels’ Choice University.
• Collaborate closely with the product management, field-training, internal-support, and international departments to enhance the effectiveness of eLearning.

Phoenix, Arizona Area

• Partnered with SME’s, authors, program managers, and graphic designers to develop engaging course curriculum.
• Used sound instructional design methodologies to create, proofread, and/or edit course content.
• Utilized Scrum agile project management techniques to efficiently streamline and complete tasks in a timely manner.

Phoenix, Arizona Area

• Led the development of engaging eLearning modules for the worldwide implementation of Cisco Networking Academy’s NetSpace LMS platform (based on Canvas LMS).
• Collaborated with internal stakeholders and external end-users (instructors and students) to conduct needs assessments and determine training requirements.
• Managed the LMS eLearning module repository by uploading content, creating links using HTML, and assuring overall functionality of the page.
• Developed formative and summative assessments to gauge student comprehension.
• Partnered with managers and field personnel to continuously monitor the effectiveness and accuracy of eLearning modules.

Mesa, Arizona Area

• Provided knowledge support for customer home improvement projects.
• Delivered home improvement training classes within the department.

Phoenix, Arizona Area

• Managed the content creation for multiple advanced academy certification courses.
• Managed the content creation for a new health information networking course.
• Reviewed and edited course content for final release.
• Worked with IT team to upload course to the Learning Management System (Moodle).

Scottsdale, Arizona Area

• Utilized the ADDIE model to design and deliver instructor-led training (ILT) for the implementation of a new paperless technology system.
• Worked with management and end-users to determine key learning objectives.
• Utilized Firefly software to develop eLearning simulation modules designed specifically for each of nine departments.
• Consulted with department managers to determine criteria to be used in evaluating comprehension.

Tempe, Arizona

• Consulted with IT, division management, and end-users to determine training objectives for the implementation of a procurement application.
• Aligned training goals and objectives with those of the organization.
• Developed and delivered instructor-led training (ILT) to division located throughout the United States.
• Designed and developed supporting documents, such as reference guides and job aids.

Scottsdale, Arizona

• Worked with regional managers and department heads to determine training needs for the Western region of the United States.
• Led the design and development of instructor-led training (ILT) for the Western region.
• Created job aids, reference guides, and assessments.
• Continuously reviewed and revised training to maintain current information.

Chandler, AZ

• Designed, created and led a new IT training program.
• Managed all software training for the Chandler, AZ and Sonora, Mexico divisions.

Bba, Management

Earned a BBA in Management with a focus on International Management. Attended a study abroad semester in Siegen, Germany.

Mba - Management Information Systems, Management Information Systems

Earned an MBA in Management Information Systems while working as the Training Manager at MTD Southwest.