Member of ESPN’s Production Middle Tier group installing and supporting server hardware and enterprise software. Assisted multiple business units by gathering technical requirements and offering infrastructure and virtualization solutions. Worked in the datacenter deploying HP c-Class blades and rolling out servers in ESPN’s VMWare ESX environment.

Administrator for ESPN’s Business Process group with duties including the installation and 24x7 administration support of ESPN’s multi-tiered Remedy Incident, Change, and Asset Management systems. Acted as a Business Analyst to gather the requirements needed to customize Remedy applications and create processes for multiple departments

Member of ESPN's Technical Services group with the responsibility of providing end user support for hardware, software, and remote connectivity issues. Traveled to remote offices to supervise location moves and was involved in desktop OS rollout projects.

Worked in a larger call center environment supporting analyst connections to multiple customer service applications. Maintained a helpdesk which supported Cingulars Cellular Ordering Provisioning application and provided hardware support for over 200 CT based Cingular Wireless retailers.