Product Manager - Darktrace Prevent/Attack Surface Management.Seasoned cyber security expert with nearly 20 years of experience. More than 10 years of technical IT background combined with great communication skills allows me to be able to translate business needs into technical solutions, and also to able to explain complex technical details to less technical persons. As product manager I’m able to collect feedback from internal- and external stakeholders to build functional requirements for tech teams so they can build SaaS products that fit into the market requirements and drive revenue and allow the product to scale fast.As customer success manager I used to work with the largest (strategic / premier) customers all over the world. I successfully have driven several red customers back to successful green customers by mapping their issues, prioritising those and supported them by matching them with the right stakeholders in my organisation. Customers became more successful by improving their product adoption, their security posture and assure positive return-on-investment by driving consumption.Customer satisfaction is very important to me, my goal is to never leave a customer unsatisfied.
Listed skills include Technical Support, Itil, Microsoft Technologies, Apple Mac Osx, and 28 others.