Baron P. Email & Phone Number

Metro Manila, Philippines

Philippines

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure• Participates in technical research and development to enable continuing innovation within the infrastructure• Cooperates with the group IT teams and provides them with the necessary assistance• Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and values• Define needs, benefits analysis and recommend technical strategy• Performs daily system monitoring, verifying integrity and availability of all network equipment.• Close cooperation with IT Architect, IT Security, Helpdesk and Technical Support Team.• Cooperation with 3rd parties (system integrators, technology suppliers, etc.)• Provide Tier II/other support with IT groups as per request from various constituencies and provide them with the necessary assistance. Investigate and troubleshoot issues.• Maintain and extend expertise in applicable areas of network and computer hardware and software technology.• Handles communication technical topics to management and non-technical audiences, as well as interface with the customer daily.• Ability to prioritize and work productively and efficiently with minimal supervision

Philippines

• Acts as POC for any Network Escalations.• Acts as 1st Level approver of Network configurations change requests.• Conducts Technical Training and/or Information Dissemination.• Participates in partner trainings (webinars, bootcamp).• Documents knowledge articles, guides and other important written and illustratedprocesses.• Aligns processes in ITIL standards.• Assists the team by taking ownership of escalations in your area of expertise,exemplifying the effective handling of difficult situations.• Reviews and analyzes tickets to improve services.• Manages administration tasks in coordination with HR Dept and IT Dept. Head such as:Attendance, Tardiness, Downtime, and others in the absence of IT Team Leader.• Perform other related task as assigned by the manager.

Philippines

United States

* Actively checks and address any network-related issues that may arise.* Ensure that issues are addressed in an appropriate fashion with timely follow-up.* Facilitate communication with service providers and business partners for cases that requires their assistance.* Learn and generate network reports.* Maintain the Enterprise IT networking services (VPN, IPS, NAC, routers, switches, wireless infrastructure, VOIP servers) including designing, implementing and supporting network-related incidents and projects as required.* Provide voice, chat, and e-mail support for network-related issues, inquiries, request and projects.* Provide documentation on all MACs (Move, Add, and Change) that transpires in the network.* Provide weekend support if an emergency arises.* Responsible for the configuration and maintenance of network voice, routing, switching, security, and VPN technologies of our customers, which involves the following:- Cisco Meraki- Cisco Enterprise Routers and Switches- Cisco Enterprise Access Points- Cisco Small Business Devices- Cisco VPN Client- Cisco Unified Communications Manager Express / Cisco Unity Express- Non-Cisco Routers

Philippines

* Provide excellent customer service through communication and interpersonal skills.* Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.* Core tester for ServiceNow deployment (2019) for Global Service Desk.* Analyzed and sought out solutions.* Responsible for Active Directory account management and administration.* Responsible for Oracle I-Expense account management and administration.

Philippines

* Identifying malicious websites.* Categorize safe and malicious websites.* Perform risk analysis to identify appropriate security countermeasures.