Barrett Crowe Email & Phone Number

Salem, OR, US

Salem, Oregon, United States

• Collaborate and coordinate with internal and external stakeholders to establish project scope, system requirements, and goals.
• Translate highly technical specifications into clear non-technical requirements.
• Provide ongoing operational support, administration, and assessment of Oracle EBS/ERP.
• Lead business case development for the purposes of proposing viable options to meet business objectives.
• Lead development of technical procurement Request for Information, Quotes and Proposals (RFI/RFQ/RFP), and Statement of Work (SOW).
• Assess delivered requirements by leading, planning, and execution of User Acceptance Testing for new or modified services.

Bellevue, WA

• Business Systems Analyst, Product Owner, Project Manager, and Systems Administrator. Responsible for leading the scoping and ongoing administration of AAA Washington's Emergency Road Service (ERS) platforms, in.
• Deployed, managed, and continuously enhanced company's first conversational AI platform (SmartAction)
• Deployed, managed, and continuously enhanced new Knowledge Management System (Panviva)
• Developed many solutions to streamline workflows and reduce expenses
• Worked collaboratively with 3rd-party support entities ensuring delivery of services, support, and solutions
• Partnered with stakeholders to develop capability & requirement roadmaps

Bellevue, WA

• Set expectations, provided coaching and training guidance for a member service representative team of 14-25 agents, coordinated daily operations, managed schedule and attendance adherence, and supported training and.
• Monitored the call center’s service levels to ensure timely member service is delivered and maintained.
• Managed team performance to maximize efficiency with handle times.
• Managed team performance to maximize sales results.
• Conducted monitoring and coaching sessions, addressing issues and providing motivation.
• Provided constant, consistent feedback and one-on-ones for team members in addition to performance reviews.

Bellevue, WA

Provided internal support to approximately 50 call center representatives via phone, instant messaging, and web-based ticketing system. Handled customer escalations and sensitive disputes efficiently and diplomatically. Approved/Declined credits and/or refunds over tier 1 representative’s set limit. Monitored call queues via the Aspect canvasses and phone.

Alpharetta, GA

Managed a large volume warehouse with up to 17 employees. Supervised the flow of merchandise to and from the warehouse as well as the offloading and stocking of incoming shipments. Directed shipping and receiving to and from other stores as well as to customers. Managed warehouse employee's schedules and training as well as recruiting and training of new.

Bachelor Of Arts (B.A.), Environmental Policy, 3.66

Western’s interdisciplinary Environmental Policy program, through Huxley College of the Environment, prepares students to enter.

Associate Of Arts And Sciences (A.A.S.), Environmental Studies

Transfer, Environmental Studies