Barrett Smith Email & Phone Number

Houston, Texas, United States

Member of a multi-functional operations engineering team focused on improving software, creating avenues for operational improvement with development teams, mapping business process throughout onboarding, and defining standards of documentation for defects.-Help maintain a work item lifecycle for the product through a combination of Kanban and Scrum methodologies using ADO.-Work to deploy enterprise solutions multiple times a week which achieved a reduction in cognitive load on the teams involved, created a faster production feedback loop to allow iterative and experimental development, and positioned the team to successfully achieve all business objectives that came our way.-Played a pivotal role in the successful development and deployment of a point of sale solution across over 500 locations, helping our company realize revenue growth while creating invaluable success stories as examples for future potential clients.

Houston, Texas, United States

I used active listening and problem-solving skills to reduce company churn while helping find the best technology solutions for customers.-Reduced technical debt by digging into root cause analysis of issues reported by customers.-Developed a support case analysis tool which assisted in lowering the volume of support cases by categorizing and suggesting solutions for cases submitted by customers.

Houston, Texas, United States

- Member of a team that developed and executed an agricultural business plan for the production of gourmet mushrooms.-I was responsible for implementing risk management strategies through product development and analysis.-Managed product life cycles while working with QA to ensure that the product met the highest of standards for our customers.

Houston, Texas, United States

-Introduced new technology to hundreds of point of sale customers through configuration assistance and in-person training-Displayed strong multitasking skills by setting up hardware, configuring software, and training customers while helping them assist their own customers-Implemented an organization process for evaluating the success level of an installation after completion

Bachelor Of Science - Bs, Kinesiology And Exercise Science

Associate Of Science - As, Computer Systems Networking And Telecommunications