Barrie Crouch Email & Phone Number

London, United Kingdom

Abu Dhabi

Responsible for Ground Operations network training delivery and operational compliance. With a focus upon Centralised Load Control strategic delivery and solutions, delivering significant cost reductions. Key in establishing a platform for consolidation and growth in a competitive industry.

Waterside

Responsible for the operational and strategic management of Load Control and Flight Planning requirements for British Airways. Delivery of both operational and strategic targets. Responsible for continual improvement measures, performance and change management delivering increased productivity benefits. Successful completion of Load Control consolidation..

Responsible for BA corporate Global Centralised Load Control (CLC) strategy, including productivity performance & safety adherence. Management of Heathrow CLC Hub delivering continuous improved productivity and cost base. Performance management. Continuous improvement - leading various groups looking at system and process enhancements to deliver business.

T5 / Waterside

Successfully migrating the British Airways TRM community in to Terminal 5. Adapting resource forecasts & rosters to accommodate delay in the Flight Switch’s whilst maintaining budget & cost constraints. Continued development of CLC performance at LHR & overseas.

Heathrow, Terminal 1, 4 & 5

Operational shift management of TRM community.Responsible for attendance and performance managment.Key in change management process introducing performance managment across large community.Resource and budget control.

Heathrow Terminal 4 & London Gatwick (North Terminal)

Licensed in ‘weight & balance’ providing safe, secure & punctual operations, whilst maximising all customer & revenue opportunities.

Heathrow Terminal 4

Stand-plan management for Heathrow Terminal 4, proactively co-ordinating resource areas.Communication of critical operation information to all area’s (Flight Ops, Airports, BAA)

Heathrow Terminal 4

General customer service duties & flight closeouts (finalisation) – responsible for ensuring all passenger requirements and staff priorities are actioned, whilst maximising revenue.Staff allocation, ‘check-in’ and general customer service arrival & departure duties.