Jason Barr Email & Phone Number

Cape Town Area, South Africa

Responsible for a wide range of QA/testing related activities, from manual testing of deliverables to the creation and maintenance of automated tests.

Cape Town Area, South Africa

• As Praekelt’s QA Engineer, responsible for implementing and sustaining a best-practice quality assurance and testing framework that can be applied to all projects and products at Praekelt, with the ultimate goal of.
• Develop or specify standards, methods, or procedures to determine product quality or release readiness.
• Evaluate and recommend software which can enhance QA related activities and metrics.
• Constant review of the processes involved, recommending changes and improvements where appropriate
• Responsible for regression testing of the system
• Setting up and managing client-testing environments, and interacting with clients where external client testing is required

Cape Town Area, South Africa

• Plan test schedules or strategies in accordance with project scope or delivery dates.
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Design and execute test plans, scenarios, scripts, or procedures and ensure that they are repeatable and comply with standards.
• Provide feedback and recommendations to developers on software usability and functionality.
• Develop or specify standards, methods, or procedures to determine product quality or release readiness.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Cape Town Area, South Africa

• Worked closely with Mercury consultants to create OM specific testing processes and naming conventions.
• Responsible for rollout of HP Quality Centre to key internal clients, and performed various test management functions for teams using HP Quality Centre.
• Assisted the IT Engineering team in rectifying defects caused as a result of deviating from the established organisational processes, standards and procedures.
• Successfully implemented various measures to ensure that measurable metrics could be tracked and reported upon.
• Assisted with various process improvement initiatives, e.g. streamlining/improvement of change control and configuration management processes.
• Monthly reporting of incidents affecting the Old Mutual production environment, and responsible for ensuring problem management process addressed concerns raised by the findings of the report.

• Formalisation of QA environment and change management process.
• Created and maintained a suite of automated tests used for regression and new feature testing.
• Worked closely with cross-functional and international teams to deliver high quality web applications.
• Worked closely with Engineers to identify and isolate defects in products/systems.
• Worked on multiple localisation/internationalisation projects aimed at ensuring that the thawte website could be viewed in various international languages.
• Responsible for creating automated regression testing suites.

• Responsible for ensuring that the technical team was prepared for all product introductions, enhancements and upgrades. Key responsibility involved developing and maintaining positive relationships with key technology.
• Responsible for advanced troubleshooting and research of complex issues requiring further research.
• Performed technical assessment and testing of incoming technologies prior to deployment.
• Worked closely with 3rd party consultants to drive the development of a variety of manual and automated test suites, formalise business requirements and capture business process flows.
• Assisted Engineering team in testing of new website/platform. This lead to the creation of a formal QA role to which I was later assigned.

• Responsible for handling all advanced technical queries, training of new TS employees and worked with key software vendors to ensure a thawte presence within software documentation, help manuals and other technical.
• Represented technical support in website design and website copy meetings.
• Provided technical support with tools and resources on supported products to make them aware of any software related issues.
• Submitted system related specification documents aimed to enhance thawte product offerings.
• Assumed greater responsibility for testing and quality of newly developed products and systems – contributing factor to quality competencies.
• Participated in interdepartmental, cross-functional knowledge sharing meetings with colleagues at VeriSign HQ aimed at ensuring technical support was kept up to date with the latest strategic initiatives, product.

• In this role assumed responsibility for 2nd level queries and escalated issues and continued to provide technical Support with relevant product information necessary to ensure quality customer support experience.
• Maintained close relationship with target market through newsgroup postings, forums and mailing list participation.
• Researched complex technical issues and contacted vendor is further support required.
• Support specialist for all thawte products.
• Proposed and evaluated viability of new products or systems with marketing, engineering and corporate management.

• Within this role I was responsible for handling all technical queries received by Technical Support from a predominantly international client base. Setup process improvements and infrastructure which could assist in.
• IRC chat room implemented to provide real-time support.
• Created testing database to show interoperability between thawte products and 3rd party products and systems.
• Responsible for updating website with support related information, e.g. FAQs, how-to’s and anything else which could facilitate a more efficient support process for thawte clients.
• Provided technical assistance to internal thawte clients on a wide range of issues.