Mark Barron Email & Phone Number

United States

- Served as the lead business analyst for the Order Management System (OMS) implementation supporting both Pacsun and Eddie Bauer. - Currently in the role of “OMS Champion", responsible for configuration changes, creating documentation, and acting as the technical lead for the PSEB OMS Support Team.

- Served as the business analyst and project manager supporting Mitsubishi Motors of North America and Hyundai Motor America.- Responsible for gathering requirements, consulting with clients, and serving as the product SME.

- Conceived, developed, and drove development as an agile scrum team member responsible for creating user stories, acceptance criteria, and testing of story development.- Acted as a liaison between end users and the development team and facilitated end user training and user acceptance testing.

- Accurately created business requirements and performed project management duties, resulting in the renewal of the terms to the independent contract.- Created documentation for six platform updates over the course of 11 months in a rapid application development environment. Also gained exposure to Service Oriented Architecture (SOA) during this time.

- Participated in client analysis meetings in order to become a subject matter expert on the rules that govern the pension plan that clients offered to their employees.- Gained valuable experience interacting with and building relationships with external clients.

- Managed a team that provided ongoing administration for the Kaiser Permanente pension plan.- Lead weekly status meetings to ensure any client deliverables stayed on track and ensured monthly/quarterly/annual activities were given the proper resources. - Created the training materials and facilitated training activities when onboarding new team members.

- Performed various ongoing administration tasks, providing retirees with a smooth transition from the workforce into retirement.- Served as a SME and level 2 resources for call center team, providing assistance to pension plan participants.- Created and maintained standard operating procedure documents for new features as they were released.