Brad A. Email & Phone Number

Vancouver, WA, US

Irving, Texas, United States

• Addressed complex, unique, and widespread issues related to various software used throughout the company, drawing upon personal experience, created and company provided tools and resources, including other teams, to.
• Created, tracked, and followed up on multiple projects simultaneously ranging from individuals to multiple teams being affected through the issue being recreated, testing to for a resolution was carried out, the best.
• Designed, implemented, and documented the new company-wide standard for Active Directory security groups followed by training the teams who would be using and expanding the standard going forward
• Created and implemented deployment automation and incident keyword trend scripts to improve efficiency of the discovery and resolution to reported issues

United States

• Notate detailed troubleshooting steps to reported issues and cite any references used in its resolution
• Create and initiate remote Tanium application installations and system updates using scripts and installers
• Configure laptop BIOS settings and utilize Autopilot to image company laptops with custom Windows 10 builds
• Conduct weekly technical support alongside onboarding trainers with new hire groups ranging from 10-160

Dallas/Fort Worth Area

• Oversaw and troubleshot more than seven thousand daily, weekly, and monthly automation scripts running across hundreds of servers to complete tasks vital to the company
• Coordinated with members from multiple teams in the event of a critical situation until a solution was implemented and a reason for the issue was found to prevent future occurrences
• Individually and cooperatively worked with programmers on other teams to create simplistic to use scripts for myself and my team in helping to resolve common issues more efficiently
• Monitored server room health and network connection status for the home office, 900+ stores, and 8 distribution centers along with network activity for potential cyber-attacks

Dallas/Fort Worth Area

• Verbally and remotely handled troubleshooting issues involving the company’s computers and peripherals, remote Citrix users, software, and network and VPN connections
• Remotely worked on Cisco 891, 1841, 1941, and 2960 routers and switches when configuring new network devices which required a static IP address
• Trained new employees on the systems the company used while offering mock issues as a refresher or to gain confidence in unfamiliar or uncommon areas
• Created or updated dozens of documentations in a collective Knowledge Base the team could reference to when attempting to resolve issues

Dallas/Fort Worth Area

• Contracted to Pier 1 Imports
• Verbally assisted remote company store front locations with the installation, configuration, testing, and/or troubleshooting of various point of sale (POS) systems and their peripherals
• Thoroughly documented each issue reported within a ticketing system and writing each step taken to resolve the issue in a way someone else could easily replicate what was done
• Coordinated with vendors and their technicians from multiple companies for on-site work at company stores across two countries

Dallas/Fort Worth Area

• Performed on-site troubleshooting and repair for all point of sale (POS) systems, computers, audio systems, and security devices for both the hotel and attached waterpark
• Imaged, configured, installed, and maintained over a dozen new computer tablets for guest information and services

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Presentations of frequently-changing four-course meals and accompanying wines by memory
• Handling customer requests and complaints in a professional manner

Dallas/Fort Worth Area

• Contracted to Lockheed Martin
• Conducted the installation, upgrading, and networking of computers and their peripherals across dozens of highly secured building sites requiring special government clearances for access
• Salvaging old and decommissioned computers for secure disposal

Dallas/Fort Worth Area

• Built, managed, and maintained hundreds of film prints each year
• Deconstructed, repackaged, and shipped the same film prints to other locations
• Reorganized auditoriums to a default state on a timed schedule to meet strict deadlines
• Supervised a team of 15-50
• Assisted in tracking inventory and in restocking
• Assisted in the selling of movie tickets and concessions using a POS