Brad A. Email & Phone Number

Vancouver, Wa, Us

Irving, Texas, United States

• Addressed complex, unique, and widespread issues related to various software used throughout the company, drawing upon personal experience, created and company provided tools and resources, including other teams, to find resolutions• Created, tracked, and followed up on multiple projects simultaneously ranging from individuals to multiple teams being affected through the issue being recreated, testing to for a resolution was carried out, the best method for deployment was determined, and a confirmation of the issue being resolved was verified• Designed, implemented, and documented the new company-wide standard for Active Directory security groups followed by training the teams who would be using and expanding the standard going forward• Created and implemented deployment automation and incident keyword trend scripts to improve efficiency of the discovery and resolution to reported issues

United States

• Notate detailed troubleshooting steps to reported issues and cite any references used in its resolution• Create and initiate remote Tanium application installations and system updates using scripts and installers• Configure laptop BIOS settings and utilize Autopilot to image company laptops with custom Windows 10 builds• Conduct weekly technical support alongside onboarding trainers with new hire groups ranging from 10-160

Dallas/Fort Worth Area

• Oversaw and troubleshot more than seven thousand daily, weekly, and monthly automation scripts running across hundreds of servers to complete tasks vital to the company• Coordinated with members from multiple teams in the event of a critical situation until a solution was implemented and a reason for the issue was found to prevent future occurrences• Individually and cooperatively worked with programmers on other teams to create simplistic to use scripts for myself and my team in helping to resolve common issues more efficiently• Monitored server room health and network connection status for the home office, 900+ stores, and 8 distribution centers along with network activity for potential cyber-attacks

Dallas/Fort Worth Area

• Verbally and remotely handled troubleshooting issues involving the company’s computers and peripherals, remote Citrix users, software, and network and VPN connections• Remotely worked on Cisco 891, 1841, 1941, and 2960 routers and switches when configuring new network devices which required a static IP address• Trained new employees on the systems the company used while offering mock issues as a refresher or to gain confidence in unfamiliar or uncommon areas• Created or updated dozens of documentations in a collective Knowledge Base the team could reference to when attempting to resolve issues

Dallas/Fort Worth Area

Contracted to Pier 1 Imports• Verbally assisted remote company store front locations with the installation, configuration, testing, and/or troubleshooting of various point of sale (POS) systems and their peripherals• Thoroughly documented each issue reported within a ticketing system and writing each step taken to resolve the issue in a way someone else could easily replicate what was done• Coordinated with vendors and their technicians from multiple companies for on-site work at company stores across two countries

Dallas/Fort Worth Area

• Performed on-site troubleshooting and repair for all point of sale (POS) systems, computers, audio systems, and security devices for both the hotel and attached waterpark• Imaged, configured, installed, and maintained over a dozen new computer tablets for guest information and services

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Presentations of frequently-changing four-course meals and accompanying wines by memory• Handling customer requests and complaints in a professional manner

Dallas/Fort Worth Area

Contracted to Lockheed Martin• Conducted the installation, upgrading, and networking of computers and their peripherals across dozens of highly secured building sites requiring special government clearances for access• Salvaging old and decommissioned computers for secure disposal

Dallas/Fort Worth Area

• Built, managed, and maintained hundreds of film prints each year• Deconstructed, repackaged, and shipped the same film prints to other locations• Reorganized auditoriums to a default state on a timed schedule to meet strict deadlines• Supervised a team of 15-50• Assisted in tracking inventory and in restocking• Assisted in the selling of movie tickets and concessions using a POS