Nicholas Elizardo
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Nicholas Elizardo Email & Phone Number

Accountable | Intentional | People-Centric | Senior Service Delivery Manager | Consumer Directed-Benefits at HealthEquity
Location: Kennedale, Texas, United States 4 work roles
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Current company
Role
Accountable | Intentional | People-Centric | Senior Service Delivery Manager | Consumer Directed-Benefits
Location
Kennedale, Texas, United States
Company size

Who is Nicholas Elizardo? Overview

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Quick answer

Nicholas Elizardo is listed as Accountable | Intentional | People-Centric | Senior Service Delivery Manager | Consumer Directed-Benefits at HealthEquity, a company with 405 employees, based in Kennedale, Texas, United States. AeroLeads shows a matched LinkedIn profile for Nicholas Elizardo.

Nicholas Elizardo previously worked as Senior Service Delivery Manager at Healthequity and Supervisor, Member Services at Healthequity.

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Email format at HealthEquity

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HealthEquity

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Profile bio

About Nicholas Elizardo

As a leader with a "we" mentality, I excel in critical thinking and listening, driven to create memorable experiences through positive social interaction.With over 14 years of diverse experience, including strategic planning, relationship building, process improvement, and leadership, my robust skills and proven track record contribute to HealthEquity's success in the healthcare and finance industry. In my current role, I focus on engaging and maintaining strong relationships with high-valued clients from onboarding through ongoing service management, supporting their benefit administration needs. I am a dedicated team collaborator, working closely with peers and cross-functional teams. I enjoy leveraging my extensive knowledge to enhance process efficiencies, provide Open Enrollment support, and mentor new teammates in their professional career paths. I serve on the engagement committee, providing weekly professional development insights through our department's newsletter, reaching over 300 teammates with 90+ views per week. Additionally, I am part of a committee that reviewed 175 procedures, creating 88 new ones, resulting in company savings of $108k annually, a 683-hour reduction in task research time, and a 2,239-hour reduction in task completion time.Beyond my professional role, my most cherished title is being a Girl Dad. I actively volunteer at my daughter's high school, assisting staff with events, concession stands, or wherever an extra pair of hands is needed. For the 2024-2025 school year, I will lead an All Pro Dads program, which focuses on active participation and engagement with dads and students. I value interacting with young adults in my community, reminding them of their importance and worth. I also enjoy taking my two-year-old for park strolls and find mowing the yard therapeutic. Yard work refreshes and reenergizes me, helping me maintain my social energy and stay forward-focused.

Current workplace

Nicholas Elizardo's current company

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HealthEquity
Healthequity
Accountable | Intentional | People-Centric | Senior Service Delivery Manager | Consumer Directed-Benefits
draper, utah, united states
Employees
405
AeroLeads page
4 roles

Nicholas Elizardo work experience

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Senior Service Delivery Manager

Current

Cultivate meaningful relationships with 15+ COBRA and Direct Bill clients with 10k+ in eligible employees, managing a book of business with 5+ million in annual revenue. Collaborate with Senior Account Executives on long-term client strategy and growth resulting in 90% client retention, average a 9 in NPS. Elevate client experience by enhancing processes.

Feb 2015 - Present

Supervisor, Member Services

United States

Successfully led a team of 14 Member Services Specialists (MSS) and 1 Team Lead for incoming COBRA and Direct Bill member calls. Track team productivity by using KPIs and ensure SLA commitments were met. Enhance team performance averaging a 90% in CSAT through daily mentoring, weekly one-on-one discussion, and motivational strategies. Promoted 50% of my.

Apr 2012 - Feb 2015

Team Lead, Member Services

California, United States

Successfully supported supervisor with leading a team of 14 Member Services Specialists (MSS). Responsible to monitor and evaluate weekly calls for quality assurance. Coach and motivate MSS to accomplish personal and company goals. Primary point of contact for escalated member inquiries. Mentor and train new MSS and provide support for new-hiring.

Jun 2010 - Apr 2012

Member Services Specialist

United States

  • Responsible for answering and assisting incoming calls for COBRA, Direct Bill, and FSA members
  • Handled the required 75-80 incomings calls per day
  • Completed outbound calls for open member inquiries
  • Assist with special projects with cross functional teams
Dec 2009 - Jun 2010
Team & coworkers

Colleagues at HealthEquity

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FAQ

Frequently asked questions about Nicholas Elizardo

Quick answers generated from the profile data available on this page.

What company does Nicholas Elizardo work for?

Nicholas Elizardo works for HealthEquity.

What is Nicholas Elizardo's role at HealthEquity?

Nicholas Elizardo is listed as Accountable | Intentional | People-Centric | Senior Service Delivery Manager | Consumer Directed-Benefits at HealthEquity.

Where is Nicholas Elizardo based?

Nicholas Elizardo is based in Kennedale, Texas, United States while working with HealthEquity.

What companies has Nicholas Elizardo worked for?

Nicholas Elizardo has worked for Healthequity.

Who are Nicholas Elizardo's colleagues at HealthEquity?

Nicholas Elizardo's colleagues at HealthEquity include Benjamin (Ben) Parrish, Judy Hughes, Michael Bogdan, William J. O’Connor, and Nathan Wilder.

How can I contact Nicholas Elizardo?

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