Barry A. Huff Email & Phone Number

Findlay, Ohio, Us

Leading our Enterprise Hybrid Cloud organization delivering transformational capabilities supporting broad business value driven digital transformation and optimization. Our teams have delivered new modern solutions at an unprecedented pace in addition to providing world class availability, reliability and performant systems across our hybrid cloud environments. Our transformation journey includes re-skilling and up-skilling our enterprise focused teams, educating the broader IT organization in the use of new cloud enabled capabilities and the adoption of a SAFe Agile delivery framework.

Los Angeles, Ca, Us

Led the global application support organization, managing a $35+ million budget and providing 24/7 support for over 350 critical and non-critical business applications and customer facing digital operations for various business units including investment operations, trading, marketing, call center services and wealth management. Developed strong collaborative partnerships across global application development teams, infrastructure services, engineering, business leaders, desktop support and help desk to create and evolve support services, ensure timely identification and resolution of issues, improve user experience, promote system availability and overall application and infrastructure health. Transformed global operational support model strategy leveraging best practices to deliver world-class application support and customer service with focus on process efficiency and effectiveness, elimination of non-value add activity and cost reduction and management. Took a hands-on and analytical approach, organizing and leading support teams and partners to achieve strategic initiatives. Achieved a 20% reduction in cost ($9 million) by maximizing self-service, first contact resolution, cross-training and influencing application design for supportability.Responsibilities Included: • Build and lead high performing global teams with over 120 associates and partner resources• Provide strategic level leadership across the global information technology group• Identify and analyze key metrics, create KPI's and drive process and delivery improvements• Oversee, develop and implement policies, standards, procedures and methodologies• Sponsor, lead, plan, prioritize and delegate strategic enterprise wide projects• Provide leadership development, coaching and mentoring for managers and associates• Partner with business teams to manage risk and understand operational needs• Oversee incident, problem and change management activities across the enterprise

Los Angeles, Ca, Us

Led cross-site organization managing critical and non-critical services for American Funds business systems. Integrated support best practices leveraging industry trends and partnership across the software delivery life cycle working with Agile, waterfall and hybrid development processes to ensure focus on functional and non-functional design development, consistent delivery, user experience (UX), quality and supportability across a variety of on premises and cloud platforms. These efforts drove healthier production systems, reduced cost of support and downtime and improved customer experience.Responsibilities Included: • Proactive engagement with global IT teams to promote preventative measures, enhance support processes and improve service delivery and availability by leading organizational and department level changes• Create and lead high performing teams, providing strategic leadership to achieve organizational goals• Manage critical production systems, effectively integrating across all functions to support successful execution of service delivery model• Build and maintain relationships across IT, external vendors and business leaders• Develop and implement policies, standards, procedures and methodologies• Lead, plan, prioritize and delegate projects• Represent IT and the company when working with business and external parties• Serve as SME and drive adoption and maturity of service management processes across IT• Partner with business teams to manage risk and understand operational needs

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Newark, De, Us