Barry Edwards Email & Phone Number

Hitchin

My job is to talk with potential vendors about putting their property on the market with Hatched. This involves understanding the needs of the prospect and skilfully building trust through conversation. I have great people skills and this allows me the room to be patient and understanding. I also recognise the customer needs fully and deliver good quality customer service. I make approximately 150 calls a day and consistently deliver up to 3 hours talk time. With my training and my natural ability to sell I have been very successful in achieving my targets. In the last 3 months I have made £2,950 in commission. My target is to book 40 Market Appraisals and 30 Instructions with upfront payments. Key Qualities: Passion, resilience, determination, organisation, customer service, enthusiasm, time management, listening, self motivated.

London

http://baedwards.wix.com/tsw-today

London, United Kingdom

Reporting to Head of Operations. My tasks include monitoring agents, setting KPIs and incentives to drive maximum effort. The sales floor consisted of approximately 50 agents. My role included training for each of these agents whether one to one or group sessions. The job was to sell other company products and services for them. Energy, BI tools, Saas, Marketing, Advertising, Foreign Exchange, are just some of the services sold. I built the script for the campaigns. The quality of the account management was key to my success.My targets were reflective on the campaigns undertaken. As a manager I was also measured on repeat business campaigns and the retention of the client. The ultimate objective was deliver successful campaigns. Therefore the agents had to be capable of delivering the work to the clients satisfaction.. KPIs were set and performance reviews carried out. Recruitment was key to this and with training I managed to develop a strong team of sales agents who delivered high quality leads or appointments as a positive outcome for the client. Key Qualities: Communication, time management, organisation, motivation, one to one training, group training, PR, presentations, recruitment, enthusiastic, passion.

London, United Kingdom

I worked here as a Telesales Manager and my role was to build a telesales team to produce appointments. I was able to recruit and train each agent. I developed the commission structure.The appointments were to be qualified by agreed criteria. This was done through a qualification process on the call. If the criteria was not met on the call, the agent could not offer this up as an appointment. The agents were paid for seen appointments and paid a percentage when the deal was closed. My role here involved KPIs, sales training and monthly performance reviews . I set the script and tested it against conversion. I set the incentives and targets. Key Qualities: Passion, organisation, attendance, recruitment, qualified appointments, attitude, application, training, man management.

London, United Kingdom

My position was the Sales Trainer. I worked under the direction of a Sales Manager. My role was to train 15 sales staff who were working from home across the UK to successfully sell call recording software over the phone. The training was done using Skype and discussing things on the phone. I used our own product to train the agents and adjust them accordingly. My job was to monitor the calls and provide training where necessary. I reported to the Sales Manager weekly and would run through the necessary figures. I would often listen to a call and score it against criteria I have set. I also emailed the agent the call and asked for feedback. Both good & bad calls were used in meetings to improve the team’s ability to sell. Key Qualities: Organisation, attention to detail, understanding the sales cycle, people skills, training, monitoring, performance reviews.

Media, Broadcast Journalism, 2.1

Activities and Societies: Radio Broadcasting, Radio Training, Outside Broadcasts, Sport Radio Trainer at Brent Youth Radio, Football.

Education record

A level Drama