Director Program Systems Operations / Engineering
CurrentDirect a high-performance globally diverse team of technical program engineers and operations staff, coordinating core program & product management objectives. Maintained 100% program performance goals & staff development. • Jira and Agile champion increasing project efficiencies by 20% by utilizing tool automation and standards.• Successfully led quarterly resource allocation, quality, scope & risk management, and program performance reports.• Apply Six Sigma techniques to Reduce Time to Market from project testing to production.• Spearheaded multi-million-dollar enterprise product delivering streaming video sports programs to U.S and Canada.• Created an innovative operational project mapping process, increasing efficiency by 30% and decreasing defects by 80%.• Built KPI dashboards improving product success accuracy, transparency, and compliance by 32% overall.• Lead strategic enterprise programs successfully integrating product, program, QA, SIT, and DevOps teams. • Delivered 100% product release success consistently every quarter on priority projects past (5) years.• Empowered leaders with real-time live project data by creating and executing program data visualization tools.• Lead cross-functional teams and projects simultaneously to confirm 100% “Quarter over Quarter” project success rate.• Key technology leader overseeing strategic product delivery, release scheduling, execution and operationalization.