A leader with extensive and verifiable knowledge of Technology, Services, Project Management, Operations Management, Contact Centers and Sales. In-depth experience in Project and Quality Management, utilizing PMP PMBOK and Six Sigma methodologies. Exceptional People, Customer and Process Improvement skills, focused on improved delivery to all stakeholders, profit growth and cost efficiencies. Demonstrated ability to lead and develop people while driving to exceed customer, operational and financial requirements. Thrive within in-house and outsourced environments, large multi-site locations and virtual teams. Challenged with turn around opportunities or improving already excellent organizations.
Listed skills include Outsourcing, Call Center, Leadership, Management, and 46 others.