Barry Muller Email & Phone Number

Qatar

- Building Successful Relationships that Generate Sales Opportunities with Local Market- Conducting Daily Sales Activities that Achieve Department Goals - Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue- Works with the Marketing Communication department on restaurant related promotional activities for the hot zone near the hotel. - Works closely with Event Management’s client in order to capture more local restaurants business and utilize previous business as the database to build future opportunities. - Attend social functions in order to meet new business opportunities. Visiting Embassy and ambassador’s for business - Uses sales resources and administrative/support staff effectively. - Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction - Handles guest problems and complaints - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. - Work with the hostess team to control and monitor restaurant reservation system and maintain Restaurant database. - To possess a thorough knowledge of all F&B menus, promotions and communication activities.Provides excellent customer service consistent with the daily service basics of the brand.Collection of post mortem for each promotion submitted by the respective venuesAssist with action plans and providing direction for each outlet to drive sales and maximizing profit for these promotionOverseeing 8 outlets for service and to ensure Guest Satisfaction

Doha

Starguest champion in charge of implementing a proper Starguest usage within the hotel- Departmental trainer in charge of the orientation trainings for the newcomers along with the Brand standard, Forbes and BSA trainings- Leading the re-structure of the department: FOE’s, tasks lists, training sheets, safety and security- Handling a team of 12 Agents - Duty ManagerReview shift logs/daily memo books and document pertinent information in logbooksContact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problemin charge of the pre-arrival, in stay and post departure of the guest, who understands the preferences of the guest, makes traces for follow up and ensures that all pre-arrival communication is followed up on.- Handling and resolving complaints and problems - Ensuring that a high level of service is maintained -Taking care of all administrative tasks - Monthly payroll - Scheduling teams

Al Rayyan, Qatar

To supervise the operations in signature Butler Service and Business Center, Front officeOver See the hotel operation on Manager on DutyTo take action to resolve guests complaints (housekeeping, butlers, front desk , concierge and laundry)Assisting in developing and implementing initiatives which embrace guests experience - Taking care of all administrative tasksMonthly PayrollHiring Manager For Butler service Desk and Restaurant reservations department

United Arab Emirates

- 376 rooms and suites- Responsible of delivering Five Star Signature Butler Services to guests and visitors. - Supervising a team of 35 floor, lobby and butler service desk agents. - Starguest champion - Using master arrival report, social media and other communication tools to deliver bespoke, memorable and GPS experiences. - Preference collection driver. - Ensuring St. Regis, LRA, LQA standards are met in day to day operation. - Guest Experience Index administrator for department.

United Arab Emirates

• St. Regis signature Butler service• Following LRA&LQA standards• Check-in/Check-out flow (In room check-in)• Resolving guest traces• Creating good relationship with guests• Providing information for local activities Trainings: Software – Opera, Starguest Service Culture training, Handle guest complains, training, Departmental Trainer. Train the Trainer

Cape Town Area, South Africa

Daily controlling of all rooms. Booking all tours and flights .All administrator working . Handling all guests request and working with a team of 40 .Direct contact with all guest and companies Requiring flights and tours•Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.•Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room keySell a room/accommodation to guests without reservations based on availabilityWelcome and acknowledge all guests according to company standards;