Barry O'Shea work email
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Barry O'Shea personal email
I lead BT Ireland’s Customer Experience programme, working closely with the board, account teams and customers. Our success depends on trusted client partnerships and a deep understanding of their challenges and aspirations. The CX programme delivers a depth of insight which helps shape strategy and optimizes performance, thereby contributing to our profitability. With over ten years’ experience delivering ICT Managed Services, I have extensive experience in operating excellence and change management in the Telecoms, Finance, Insurance, Health & Government sectors, and have responsibility for customer services both domestically and abroad.I hold a Masters in Engineering Management and a Bachelors of Engineering degree from University College Dublin, Ireland and acquired an Executive MBA from the UCD Smurfit Business School in 2017.
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Business TransformationBt GroupIreland -
Business Transformation ManagerBt Group Jul 2024 - PresentDublin, County Dublin, Ireland
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Customer Experience & Transformation ManagerBt Ireland Oct 2020 - Jun 2024Dublin -
Client Services DirectorBt Ireland Dec 2016 - Oct 2020Dublin
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Head Of Service DeliveryBt Ireland May 2015 - Jul 2017IrelandHead of department delivering ICT Managed Services to major Irish bank Services - LAN, WAN, WiFi, IPT, Call Centre, ATM, Digital Signage & Trading SystemsSenior escalation point for service delivered by ~200 staff across European & Asian locationsCustomer locations in Ireland, UK & USAResponsible for Implement, Operations, IT Service Management, P&L for sameDrive change on account structure, skills, process & customer engagementReport to customer & internal senior management to C-levelResponsible for team Performance Management, L&D and Organisational Health
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Head Of Customer Specific Managed ServicesBt Ireland Oct 2014 - May 2015IrelandHead of department responsible for ICT Managed Services 100 staff comprising managers & engineersCustomers in Northern Ireland & Republic of IrelandManaged Services Accounts from Telecoms, Insurance, Car Hire, Health & Government industriesBudgeting & Forecasting
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Network Operations ManagerBt Ireland Jan 2014 - Oct 2014DublinManager of IP & Transmission Operations teams servicing two Irish Mobile Operator customersLine Management of 20 engineersITIL Service Mgmt with strong focus Incident, Change, Risk, Problem, Capacity & Supplier processes24/7 Major Incident Management
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Supplier ManagerBt Ireland Jun 2013 - Sep 2014DublinResponsible for 200+ suppliers’ performance across 40 Managed Services customer contractsDevelop strong relationship with Service Managers & all ITIL Process OwnersSupplier Review & Escalation Process deliveryService Improvement Plan deliveryKPI & CSI reportingAnnual Process review deliverySuccessfully retain BT ISO20000 accreditation via Lloyds Register Quality Assurance audit
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Project Lead - Ip Voice InterconnectBt Ireland Sep 2012 - Dec 2013Drive cross-functional project to bring first carrier-grade IP Voice Interconnect service to Irish marketDevelop & Maintain strong relationship with project stakeholdersSteering Board ReportingProject Manage Service Delivery Clear and effective project communicationsOrder Process design & implementService go-live for first 3 partnersService Transition to Product teamDevelop Revenue Opportunity & Drive Market engagementDeliver Customer Service & IP roadmap
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Principal EngineerBt Ireland Jan 2009 - Sep 2012DublinDefine BT application evolution and strategy in response to RAN Services RFPDevise business process modeling methodology to capture and publish department managed services. Bring service portfolio live and deliver continuous review program. Responsible for the acquisition, support and maintenance of solutions to design and optimise customer Radio Access Networks.
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Principal EngineerTelefonica O2 Ireland Oct 2006 - Dec 2008DublinResponsible for the acquisition, support and maintenance of solutions to design and optimise Telefonica O2 Ireland Radio Access NetworksVendor Management & Contract Negotiation Network Performance Benchmarking designNetwork Drive Testing & Post-processingNetwork Site survey & In-Building Solution DesignNetwork Propagation Modeling development
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Senior EngineerTelefonica O2 Ireland Oct 2003 - Oct 2006Dublin
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EngineerEsat Digifone Jul 2001 - Oct 2003Dublin
Barry O'Shea Skills
Barry O'Shea Education Details
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Smurfit Executive Mba -
Master Engineering Management -
Electrical And Electronics Engineering
Frequently Asked Questions about Barry O'Shea
What company does Barry O'Shea work for?
Barry O'Shea works for Bt Group
What is Barry O'Shea's role at the current company?
Barry O'Shea's current role is Business Transformation.
What is Barry O'Shea's email address?
Barry O'Shea's email address is barry.oshea@bt.com
What schools did Barry O'Shea attend?
Barry O'Shea attended Ucd Michael Smurfit Graduate Business School, University College Dublin, University College Dublin.
What skills is Barry O'Shea known for?
Barry O'Shea has skills like Telecommunications, Prince2, 3g, Project Management, Project Delivery, Strategy, Solution Architecture, Business Process Re Engineering, Umts, Leadership, Strategy Formulation, Organizational Design.
Who are Barry O'Shea's colleagues?
Barry O'Shea's colleagues are Gunjan Charan, Shashikanth Patil, John Carr, Hariom Meena, Raj Majumder, Christy Ward, Deepak Kumar.
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2gmail.com, permanenttsb.ie -
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Barry O'Shea
Dublin
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