Managed all aspects of day-to-day operation- Developed business into turn-key operation with year-on-year revenue and profit growth- Maintained high level of customer service by training associates in pro-active hospitality- Created inventory & procurement database for retail merchandise and stock for food service operation- Assured property and staff adhered to food safety regulations- Developed restaurant menu, pricing structure and sourced ingredients- Trained staff in assumptive sales techniques resulting in average check increase of 25%- Increased market share through use of enhanced marketing strategies including monthly email newsletter, Facebook strategy and local sales blitzes

- Managed all aspects of operation of three key businesses within the resort (hotel, spa and food & beverage)- Enhanced financial position of the Inn with year-on-year growth in all areas related to RevPAR- Reduced operating costs through analysis of all procurement streams- Effectively recruited, developed and retained valuable associates- Exercised leadership through strong example of hands-on management- Improved guest experience through focus on key satisfaction areas (arrival, breakfast, guest room, service)- Implemented use of Eco friendly in room amenities as well as green practices across property- Fostered an atmosphere of total commitment to customer service- Reinvented F&B menus, pricing structure and sourcing using cost based approach- Trained Front Desk and Reservation Sales Staff in proven sales techniques to increase financials- Implemented proven revenue management practices in accordance with system capabilities

- Revised role and responsibilities of the Marriott Business Travel Center- Developed and delivered training for the Marriott Business Travel Center transformation- Acted as Business Travel liaison within the Sales and Revenue Management organizations- Qualified Business Travel inquiries and educated customers on Marriott pricing philosophies- Ensured Business Travel customers were directed to the appropriate sales engine- Delivered exemplary level of customer service to Business Travel customers and ensured account potential was maximized within Marriott International brands- Maintained Access database for inquiry call tracking and reporting- Achieved successful pricing process and data delivery to Travel Management Companies for all Marriott International branded properties while adhering to customer specifications

- Integrated successful Revenue Management culture throughout region including conversions from new hotel group acquired by Whitbread Hotel Company- Served as project lead for Revenue Management in the Swallow Hotel Group acquisition- Developed and delivered Revenue Management training plan for new openings and conversions- Supported and promoted the profile of Revenue Management within the region and Whitbread Hotel Company- Analyzed Revenue Opportunity Models for properties weekly and provided plans and actions to Executive and Regional Teams to increase sales capture performance- Conducted Property Diagnostic Process meetings for properties in the region and provided recommendations and appropriate follow-up- Prepared and conducted semi-annual regional functional meetings for Revenue Management- Implemented monthly call with individual properties to share best practices and minimize challenges- Provided direct support to Directors of Revenue Management and developed action plans for their further development- Maintained recruitment database to assist in filling job openings and to ensure the advancement of key performers- Critiqued property business plans to ensure accomplishment of corporate goals- Provided support for implementation of Total Hotel Revenue Management at pilot hotels within the region

- Revised all weekly forecast, group sales forecast, long-range projections and budgeting tools- Provided total market data for Marriott properties and competitors in the downtown Washington DC market- Analyzed demand, market and industry data to develop marketing plans and actions for properties- Ensured Reservation Sales Manager and Revenue Managers on-property were trained and performing responsibilities effectively- Ensure Revenue Management philosophies were being utilized to maximize revenue for all cluster properties – Marriott, Renaissance, Courtyard and Residence Inn- Primary Revenue Management responsibility for three properties – Renaissance Mayflower, Washington Marriott and Courtyard Embassy Row

- Directed Reservation Sales and Communication/PBX Departments with total staffing of over twenty associates- Maintained staff decorum during conversion to Marriott systems and policies- Increased Associate Opinion Survey results in all categories for responsible departments- Project Lead for first Renaissance conversion to Marriott’s reservation and Revenue Management systems- Increased RevPAR in 1998 by 6% over prior year- Completed training of Reservation and Group Sales departments on reservation and Revenue Management systems and philosophies- Managed successful reduction of special corporate accounts from over 70 down to 13 volume producers while achieving increased full corporate rate production and RevPAR

Additional operational and system experience in Front Office, Reservation Sales, Business Travel Sales, Training, Business System Analysis, and Revenue Management Competitive Analysis & Pricing while in the following positions:- Revenue Management System Support, Marriott International Corporate Headquarters, Bethesda, MD- Reservations Systems (MARSHA) Help Desk, Marriott International Corporate Headquarters, Bethesda, MD- Reservation Sales Manager & Business Travel Sales Manager, Washington Marriott, Washington, DC- Reservation Sales Supervisor, Washington Marriott, Washington, DC- Reservation Sales Agent, Charleston Town Center Marriott, Charleston, WV- Front Office & Reservation Sales Intern, Charleston Town Center Marriott, Charleston, WV