Bart Jones Email and Phone Number
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Successful IT professional with a proven track record of delivering – from critical Incident, Change and Problem Management to technology solutions to solve complex business challenges across diverse industries including banking/financial, government, manufacturing, distribution, and cloud. Demonstrated success and results. Adept at leading, mentoring, and empowering technology teams and effectively communicating complex topics to technical and non-technical audiences. Proficient in governance, regulatory compliance, security, and customer engagement.
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Incident And Problem Management Senior AnalystCloverAcworth, Ga, Us
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Itsm Major Incident Management ConsultantTata Consulting Services Jan 2024 - PresentMinneapolis, Minnesota, United StatesITSM Major Incident Management Consultant, TATA Consulting Services (remote) Jan 2024 – Present Served as the primary then Team Lead for Major Incident Management for a major financial, payments processing and financial transaction provider in support of more than 3 million businesses and 4 thousand financial institutions. Served as consultant for the customer’s ITSM practice and executive leadership while leading, building and directing multi-discipline virtual teams to assess, investigate, analyze and resolve issues according to ITIL best practice. Established priority matrix based on customer-facing SLAs. Produced written training for new hires. • Trained Service Desk and new MIM staff in Major Incident Management. • Documentation - process, communications templates, ServiceNow modules and data points for KPIs for Service Desk and Incident Management, migration plan to ServiceNow Major Incident module implementation. • Reporting, metrics, KPIs via ServiceNow Dashboards and Reporting engine.
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Incident Problem Change ManagerStackpath Feb 2022 - Dec 2023Dallas, Texas, United StatesCreated, managed all processes and workflows for Incident/Change/Problem Management practices in Jira for Content Delivery Networks, Edge Computing, WAF platforms at 96 PoPs globally. Documented all processes, SOPs, workflows, tasks and checklists in Confluence. With Executive Leadership, Sales, and platforms, established priority matrix and SLOs, automated RFO and RCA reports. Produced written Confluence-based and video training for company-wide and new hire training, and live quarterly training sessions. Assisting the Director of Operations leading and training global 24x7x365 NOC and Support teams and served as director during his absence. • Established Known Errors DB and KB store for the incident and problem practices. • Led Senior Ops leadership weekly meetings, Problem Review Board, Daily Ops Meeting, CAB. Led P1-P2 incident bridges. incident postmortems, RCAs and problem determination. Led Annual SOC metrics review, Annual CAB Process Review and Incident Impact Review quarterly. • Reporting, metrics, KPIs via Confluence and Jira. Automated ticketing from Zendesk to Jira, including automated communications during the lifecycle of incidents, and auto-calculation of MTTRs for outages. -
Global Major Incident ManagementFiserv Jul 2017 - Jan 2022Marietta, Georgia -
Account Integration ArchitectIbm Apr 2009 - Jun 2016 -
Systems Architecture / Solutions DevelopmentGeorgia Technology Authority Dec 2003 - Mar 2009United States -
Enterprise ConsultantSpherion Professional Services Jan 2001 - Dec 2003United States -
Network AdministratorJvc America Inc. 1994 - Jan 2001
Bart Jones Skills
Bart Jones Education Details
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Frequently Asked Questions about Bart Jones
What company does Bart Jones work for?
Bart Jones works for Clover
What is Bart Jones's role at the current company?
Bart Jones's current role is Incident and Problem Management Senior Analyst.
What is Bart Jones's email address?
Bart Jones's email address is bj****@****ver.com
What schools did Bart Jones attend?
Bart Jones attended The University Of Alabama.
What skills is Bart Jones known for?
Bart Jones has skills like Integration, Enterprise Architecture, Itil, Disaster Recovery, Data Center, It Service Management, Program Management, It Strategy, Virtualization, Enterprise Software, Sharepoint, Solution Architecture.
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