Bart Jones Email & Phone Number
@fiserv.com
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Who is Bart Jones? Overview
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Bart Jones is listed as Network Administrator at JVC America Inc., based in Acworth, Georgia, United States. AeroLeads shows a work email signal at fiserv.com and a matched LinkedIn profile for Bart Jones.
Bart Jones previously worked as Incident and Problem Management Senior Analyst at Clover and ITSM Major Incident Management Consultant at Tata Consulting Services. Bart Jones holds Advertising / Marketing from The University Of Alabama.
Email format at JVC America Inc.
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AeroLeads found 1 current-domain work email signal for Bart Jones. Compare company email patterns before reaching out.
About Bart Jones
Successful IT professional with a proven track record of delivering – from critical Incident, Change and Problem Management to technology solutions to solve complex business challenges across diverse industries including banking/financial, government, manufacturing, distribution, and cloud. Demonstrated success and results. Adept at leading, mentoring, and empowering technology teams and effectively communicating complex topics to technical and non-technical audiences. Proficient in governance, regulatory compliance, security, and customer engagement.
Listed skills include Integration, Enterprise Architecture, Itil, Disaster Recovery, and 26 others.
Bart Jones's current company
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Bart Jones work experience
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Incident And Problem Management Senior Analyst
Itsm Major Incident Management Consultant
ITSM Major Incident Management Consultant, TATA Consulting Services (remote) Jan 2024 – Present Served as the primary then Team Lead for Major Incident Management for a major financial, payments processing and financial transaction provider in support of more than 3 million businesses and 4 thousand financial institutions. Served as consultant for the customer’s ITSM practice and executive leadership while leading, building and directing multi-discipline virtual teams to assess, investigate, analyze and resolve issues according to ITIL best practice. Established priority matrix based on customer-facing SLAs. Produced written training for new hires. • Trained Service Desk and new MIM staff in Major Incident Management. • Documentation - process, communications templates, ServiceNow modules and data points for KPIs for Service Desk and Incident Management, migration plan to ServiceNow Major Incident module implementation. • Reporting, metrics, KPIs via ServiceNow Dashboards and Reporting engine.
Incident Problem Change Manager
Created, managed all processes and workflows for Incident/Change/Problem Management practices in Jira for Content Delivery Networks, Edge Computing, WAF platforms at 96 PoPs globally. Documented all processes, SOPs, workflows, tasks and checklists in Confluence. With Executive Leadership, Sales, and platforms, established priority matrix and SLOs, automated RFO and RCA reports. Produced written Confluence-based and video training for company-wide and new hire training, and live quarterly training sessions. Assisting the Director of Operations leading and training global 24x7x365 NOC and Support teams and served as director during his absence. • Established Known Errors DB and KB store for the incident and problem practices. • Led Senior Ops leadership weekly meetings, Problem Review Board, Daily Ops Meeting, CAB. Led P1-P2 incident bridges. incident postmortems, RCAs and problem determination. Led Annual SOC metrics review, Annual CAB Process Review and Incident Impact Review quarterly. • Reporting, metrics, KPIs via Confluence and Jira. Automated ticketing from Zendesk to Jira, including automated communications during the lifecycle of incidents, and auto-calculation of MTTRs for outages.
Global Major Incident Management
Account Integration Architect
Systems Architecture / Solutions Development
Enterprise Consultant
Network Administrator
Bart Jones education
Frequently asked questions about Bart Jones
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What company does Bart Jones work for?
Bart Jones works for JVC America Inc..
What is Bart Jones's role at JVC America Inc.?
Bart Jones is listed as Network Administrator at JVC America Inc..
What is Bart Jones's email address?
AeroLeads has found 1 work email signal at @fiserv.com for Bart Jones at JVC America Inc..
Where is Bart Jones based?
Bart Jones is based in Acworth, Georgia, United States while working with JVC America Inc..
What companies has Bart Jones worked for?
Bart Jones has worked for Jvc America Inc., Clover, Tata Consulting Services, Stackpath, and Fiserv.
How can I contact Bart Jones?
You can use AeroLeads to view verified contact signals for Bart Jones at JVC America Inc., including work email, phone, and LinkedIn data when available.
What schools did Bart Jones attend?
Bart Jones holds Advertising / Marketing from The University Of Alabama.
What skills is Bart Jones known for?
Bart Jones is listed with skills including Integration, Enterprise Architecture, Itil, Disaster Recovery, Data Center, It Service Management, Program Management, and It Strategy.
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