• Provided one-to-one or group tutoring sessions to students, offering advice and discussion about good approaches to writing.• Assumed an empathetic, active-listening approach to sessions with clients; encouraged tutees to direct the course of the session for themselves.• Collaborated with students to help create effective learning and writing strategies.• Reassured students who were anxious or distressed about assignments.• Compiled client meeting reports detailing achievements of each session to keep records accurate and up-to-date.• Motivated students to adopt a more productive approach towards writing; helped tutees become more confident, autonomous writers.• Met with fellow writing tutors to discuss approaches to tutoring and problems encountered.• Carried out remote-learning sessions via video call and addressed students' questions in under 15 minutes asynchronously via ‘Quick Queries’.• Mentored new tutors by allowing them to observe and partake in sessions.

• Collaborated with other lab members on psychology research projects and engaged in weekly lab meetings.• Conducted literature reviews to find measurement items and scales for experiments.• Designed experimental and correlational studies related to disillusionment, cynicism and rumination.• Conducted quantitative data analysis of studies using software such as SPSS, Qualtrics and Excel.

• Interacted with students, staff and other employees at the front desk, doing my best to assist them and ensure they had a positive experience.• Helped organise and schedule the daily operations of the company, such as scheduling tutor working hours and organizing client reports.• Advertised Writing Centre activities through email, creative designs and posters.• Maintained and updated Writing Centre social media, website and email.• Helped make purchases and managed Writing Centre cash and merchandise.• Co-organized key events such as PhD Writers' Week, One Campus One Book and the National Secondary School Essay Competition.• Mentored my replacement in the handover at the end of my contract to help prepare them for the role.