Client Delivery Manager And Hr Services
● HUMAN RESOURCES AND PEOPLE OPERATIONS: Owned the complete HR systems administration and operational life cycle of large, complex accounts. Clients included McKesson, MetLife, Change Healthcare, Centene, etc. ● WORKFLOW DELIVERY:Established optimal workflow delivery and smooth process management through organizational advancements utilizing technology platforms and creating HR processes that delivered results. Brought onto troubled accounts to quickly turn them around, executing continued growth quarter over quarter.● DATA MANAGEMENT: Implemented data accuracy and integrity within numerous HR data platforms. Expert ability with administering the configuration of HRIS, VMS, CRM, ATS, and SaaS platforms via data tracking, system administration, and reporting support. ● HRIS SYSTEMS:Expert with cloud based Vendor Management Systems (VMS) software, Applicant Tracking Systems (ATS) tools, and HRIS software to manage the entire contingent workforce lifecycle and HR business processes. Systems used; SAP Fieldglass, Beeline, Bullhorn, Xplore, Workday, etc. Adept at learning any industry software and tools needed to be successful.● CLIENT SERVICES:Direct liaison with both internal and external stakeholders on all department levels, building trusted relationships with clients and Managed Service Providers, such as Pontoon, Allegis and Tapfin. Consistently managed top performing accounts.● DATA ANALYTICS:Delivered data insights for daily, monthly, quarterly, and yearly reporting and scorecard review utilizing various data visualization tools; Excel, Sheets, familiar with Tableau, etc.● SLA AND KPI:Executed SLA deadlines and supported internal teams in strategic projects around KPIs and building efficiency regarding organizational management policies, procedures, contract and compliance legislation, and performance improvements.
