Senior level associate called on for complex projects accountable for setting up audio and video equipment, as well as lighting for high-end shows and events. Setup, install, configure, operate, and maintain A/V equipment including video projectors, media equipment, video cameras, PA systems, teleconferencing equipment, computers, and lighting equipment. ✔Ensure all AV equipment is properly setup and fully operational. Perform system troubleshooting and maintenance of all AV/projection, lighting, sound and conferencing equipment, devices, and systems as needed.✔Train new staff in their audio/visual production duties and departmental protocol. ✔Serve as a liaison between clients and hotel staff. Often deal with VIP and celebrity clients ensuring the highest level of service. ✔Select events and clients include Make-A-Wish Gala, Baptist Health, Modernizing Medicine, Lockton, Squire Patton Boggs, Citibank, Pepsi Co., Black Enterprise, and SCM World.✔Recognized for attention to detail and consistent ability to meet/exceed performance standards.

Accountable for receiving equipment orders, preparing all necessary equipment, and loading on trucks to be transported to client events. Responsible for inventory control, receiving merchandise, labeling and barcoding, and entering inventory into the system. ✔Ensured each account was always equipped with the appropriate equipment and inventory counts were accurate.✔Responded promptly to customer needs and requests for service/assistance to ensure the highest levels of customer satisfaction.✔Delivered on commitments and shared best practices with teammates to enhance performance.✔Recognized for quality work, attention to detail and follow-up. Highly regarded among management and co-workers.

Initially hired to receive equipment back from events, ensure all components and pieces of equipment were returned, inventory equipment into the system, and enter back into physical inventory. ✔Traveled onsite to client events to inventory equipment when needed.✔Performed accurate verification on all purchase requisitions, POs, and deliveries from vendors, suppliers and contractors. ✔Served as liaison with other areas of the organization to provide a seamless service experience.✔Consistently met/exceeded demands, expectations and deadlines through exceptional work ethic and commitment to excellence.