Barton Bateman Email & Phone Number

United States

Draper, Utah, United States

Greater Salt Lake City Area

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Effective liaison between customers and internal departments.
• Investigated and resolved customer inquiries and complaints quickly by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
• Monitored social media and online sources for industry trends.

Greater Salt Lake City Area

• Analyzed financial statements, bank records, and various other databases to identify fraud and other instances of financial crimes.
• Trained team members on company processes, procedures, and investigation strategies.
• Conducted interviews by phone with victims and filed reports of findings.
• Handled 40+ calls per day to address customer inquiries and concerns.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.

Ogden, Utah

• Addressed various customer questions and concerns regarding shipments, status, services, carriers, and postal needs.
• Answered over 100 calls per day to meet fast-paced call center demands.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Increased customer satisfaction by resolving buying and selling issues.
• Compiled customer feedback and recommended service delivery improvements to management.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.