Desktop Services Engineer | IT Support Specialist | 2nd line Technical Support EngineerDedicated Desktop Services Engineer with a passion for delivering top-notch IT support and ensuring seamless functionality of desktops, laptops, and associated technologies. Adept at providing both on-site and remote technical assistance to optimize end-user experiences. Proven expertise in resolving complex issues, implementing solutions, and contributing to overall IT efficiency.Key… Show more Desktop Services Engineer | IT Support Specialist | 2nd line Technical Support EngineerDedicated Desktop Services Engineer with a passion for delivering top-notch IT support and ensuring seamless functionality of desktops, laptops, and associated technologies. Adept at providing both on-site and remote technical assistance to optimize end-user experiences. Proven expertise in resolving complex issues, implementing solutions, and contributing to overall IT efficiency.Key Skills:Technical Support: Onsite and remote support for desktops, laptops, mobile devices, and printers.Problem Resolution: Proven track record in troubleshooting and resolving day-to-day and complex technical issues.Inventory Management: Efficiently manage equipment inventory exceeding £200k, ensuring accuracy and availability.Project Management: Lead installations for major projects, encompassing equipment and software deployment and site planning.Customer Focus: Committed to delivering excellent customer service to a diverse user base of up to 1000 users.Remote Support: Proficient in providing remote assistance to other company sites and individual users.Work Area Recovery (WAR): Expertise in supporting WAR testing, projects, and service initiatives to ensure business continuity.Certifications:IBM Cyber Security AnalystTechnology Proficiency:Active Directory, Group Policy, SCCM, Windows, BitLocker, Production deployment & system building, Linux, Excel, Microsoft Acess,Excited to contribute technical expertise and enhance IT operations as a Desktop Services Engineer. Open to collaboration, continuous learning, and staying abreast of industry trends. Show less

• Tutoring private clients online and in person; mainly tutoring in Politics, Economics, and History.• Provided proofreading services for student projects and essays. • Tutored in the subjects of Politics Philosophy and Economics, teaching students of a variety of ages and backgrounds. Consisting of: Mature students, university students, children, and international students - ranging from full fluency to lower levels of English.