Bart Wyns Email & Phone Number

1. Customer Experience Measurement throughout the Benelux for multiple mystery shopper providers: 4Service, Albatros Global Solutions, AQServices, Bare International, Coherences, Gapbuster, Globis Survey, Helion Research, ICMA, International Service Check, Ipsos, Lodge Service, M-Eye, Multi-Value, Roamler, Smartspotter, The Mystery Dining Company, TopLevelServices,...2. Performing surveys in the automotive industry with specialisation in (a) customer experience (including premium segments) with and without debriefing and (b) price negotiation audits for both passengers cars and light commercial vehicles.3. Verifying sales channel effectiveness and promotions in the retail industry and services industry.4. Field Marketeer for a number of a field marketing agencies promoting products through merchandising, price auditing, selling and sampling.

Responsible for:1. Leading a medium sized team of financial analysts (10) with European wide accountability2. Managing a yearly business deal budget, forecasting and closing process of almost half a billion Euro as well as all payments related to the business deals on issuing and acquiring closed with the European customers. Additionally responsible for the development and implementation of a deal performance tracking process.3. Managing a multi billion Euro net revenue budget, forecasting and closing process for Europe4. Managing the financial part of the sales bonus plan, setting and tracking financial targets for the 200 business development managers and account managers of the European sales force5. Yearly, quarterly and monthly financial reporting as well as long term financial planning

Responsible for1. Leading a small team of business analysts (4) with European accountability2. Analysing business deals in response to RFIs and RFPs and support the European key account sales teams in contract negotiations and deal closure on the business development of both issuing and acquiring3. Supporting the legal team in contract writing and translating financial targets into solid customer commitments.4. Business and financial planning and objective setting of the sales teams Europe wide in support of the CRM program.5. Post-sales business deal performance tracking and financial forecasting of deal performance and quarterly management reporting on deal performance and providing recommendations to senior management on deal performance improvement initatives. Being considered as a vital and integral part of the sales force to help bring deals to a win-win closure I was awarded Sales Support Champion during the European sales force meeting in 2005.

Held several positions ranging over acceptance development to business analysis and sales1. Supporting the European based debit centre of excellence managing the financial budget to build business development projects globally for debit and prepaid cards issuing and acceptance.2. Supporting the key account teams in the sales of global minimum standards reporting tools to improve processing network performance and card acceptance at merchants3. Managing the acceptance audits across Europe supporting European acceptance and acquiring development4. Performing mystery shopping audits to improve acceptance across Europe and end-to-end testing to enable issuers and acquirers to correctly set up their card issuing and merchant acquiring processing systems

Internal auditor on the cost control unit of the former CMB later SafMarine West Africa department

Accounting, Specialization Fiscal Law

Economics

Economics