Barun Sarkar Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru Area, India

Overall responsibility includes capacity management advice to operations teams and embedding continuous improvement through daily monitoring and data analytics by incorporating Active Operations Management (AOM) methodology.• Established communication channels with key stakeholders and departmental heads to monitor pre-defined ATOM deliverables and regular feedback to achieve business objectives • Spearheading AOM trainings to maximise benefits whilst ensuring SLA delivery: Successfully completed simulation Learning programme for a department comprising around 150 people.• Ensuring regular feedback through load and variance meetings for accurate and optimal use of business resources and capacity planning• Prioritising tasks in line with business priorities by continuously providing data on key matrices like Shrinkage, Plan Adherence (Rigour) and FTE Forecast• Successfully completed Workware 6.2 training and implementation across 2 business units and continuously coaching ATOM business SPOCs to ensure faster learning curve• Initiated best practice sharing on ATOM principles across operational streams to drive consistency across Retail Banking products within the bank• Ensuring that all cross-site considerations are known and taken into account from a virtual FTE optimisation and cross skilling perspective• Identifying process break points using AOM principles, analysing data for impediments and reporting trends to process heads as early warnings for course corrections• Solely managing AOM access management for all of Retail products within ANZ BLR, Control team leader on-boarding, training and accreditation processes for the AOM

Bengaluru Area, India

 Standardized Training management to improve time to proficiency and improve accuracy trends Conducting Quarterly risk reviews for the team and reporting RAG’s / Suggestions for compliance Initiated regular Calibration with Onshore Stakeholders to discuss plausible risks and enhance our control environment Performed RCA’s to investigate underlying issues and provide valuable inputs to reduce errors and promote an error free environment Determined trends in problem occurrence, investigating further when appropriate and implementing changes or co-coordinating support to resolve matters and minimize the risk of re-occurrences Drafted the monthly state of health report along with the required analysis & commentary, legal documents for the settlements Aided support & training to the New Joiners along with floor support; Solely explicable for delivering the set Quality scores of the New Joiners during the learning curve Directed regular assessments across the team by crafting test papers to assess the skill level of the team and to get the overall quality score across the team

Bengaluru Area, India

 Leading, mentoring & monitoring the performance of team members to ensure of individuals & group targets, there by adhering to forward planning on a month-on-month basis Ensured the team has necessary people, skills, knowledge and tools to deliver the appropriate level of service and operational metrics as defined for the process Set-up targets, SOP & SLA and maintained quality targets; mapping business requirements and coordinating in implementing processes in line with regulatory guidelines Designed dashboards for operations; monitoring daily issues and escalations closures and case managing to ensure timely resolution to Customer(s) Implemented several process improvement initiatives in form of Automation and Re-Engineering; ensuring strict adherence to the process parameters/systems as per defined guidelines Nominated as back up SME (Subject Matter Expert) and filled in for Team Lead / Production Lead in their absence Engaged in the Project Auto Doc Generation (Internal ANZ Project) and participated in implementation plan & testing of the project Actively participated in the Releases Phase-2 and Releases Future State transition projects by conducting Build Verification & Regression Tests to ensure application is stable and can be tested thoroughly

Bengaluru Area, India

Master Of Business Administration (M.B.A.), Finance And Financial Management Services, 60%

Bachelor Of Business Administration (B.B.A.), Accounting And Finance, 66%