- Taking responsibility for the accuracy and completeness ofrevenue streams by detecting revenue leakages andimplementing preventative measures to mitigate theserevenue leakages in line with the company group revenueassurance and fraud strategy.- Participate in business process changes that may affect thecompany’s ability to identify, monitor or collect revenue (new systems, CRs, new products roll-outs, etc.).- Continuously work to understand and mitigate losses toensure the highest levels of revenue recognition. businessassurance acts as a comprehensive, proactive dataeccentricassurance system that continuously protects andimproves financial integrity, while enhancing businessvalue, providing a competitive edge, and improving thecustomer experience.- Maintain an in-depth understanding of industry trendsrelative to revenue assurance practices. Promote qualityassurance for all processes impacting revenue.- Partner with marketing, Engineering, IT ad Operations todesign, develop and implement best practices to minimizerevenue leakage.- Perform regular reconciliations and analysis of revenuestreams. Understand ad aggregate revenue assuranceactivities across the business and ensure they are workingeffectively.- Monitor collection processes for accuracy.- Reconcile activity between network elements and billing.Analyze data/reports to identify opportunities and areasfor improvement. Define revenue assurance policies,procedures, reconciliations and KPIs.- Create queries and reports to support ongoing monitoringof initiatives as well as ad-hoc reports as required.- Develop key recovery metrics perform data manipulationand analysis using tools such as SQLs, UNIX , Alteryx …etc.

Responsible for managing and keeping contract SLA/OLAbetween Yuvo and Zain KSA covering technical andfunctional areas; BSS applications, infra-UNIX, DB, chargingapplications and BI reporting, Revenue Assurance, new project operations teaminvolving.

Responsible for keeping contract SLA/OLA betweenEricsson and Zain KSA covering technical and functionalareasInfra-UNIX, DB managerCharging applications managerBI & reporting manager.Revenue Assurance controls.

- Implementing and supporting CRM & billing system solutions in Zain KSA. - Operation of E/// CS –postpaid/Prepaid solutions.- Leading and Managing team - Incidents and Problems following up.- Preparing KPIs and SLAs Dashboards and Reports.- Ericsson acquired Huawei Telecom division in Oct. 2016,and I continued all my previous responsibilities performed in Huawei mentioned in my experience with Huawei part below.- Tracking for system changes and related problems/Incidents.- Team Manager for CBIO solution (IT Operations Service Delivery Manager).

- Implementing and supporting CRM & billing system solutions in Zain KSA.- Requirement gathering between stakeholders from different departments, allocate resources and experts, delivering high quality & low-cost Projects, following up to close the Projects.- Maintain configuration systems and secure source codes.- Leading operation team to deliver best operations as per SLA /business KPIs and managing/tracking incidents and problems. Maintain customer revenue from subscribers’ network usage.- System analysis and solutions designer.- Managing with customer change requests for business changes;this includes: 1- Requirements gathering. 2- Preparing Proposed Solutions and support configurationsmanagement. 3- Product Delivery per customers' requirements.- Huawei acquired ITS Telecom division in Nov. 2011 and I continued all my previous responsibilities performed in ITS mentioned in below part ITS experience.

- Onsite BSS Applications customer support - Zain Jordan- Similar scope of work mentioned below for other Zain and MTC projects sites. ( kindly check previous experience part with ITS.

- Onsite BSS Applications customer support - Zain Kuwait.- Similar scope of work in Zain & MTN Sudan. (see more experience in next section)

- Onsite BSS Applications customer support - Zain Sudan.- Doing similar to MTN onsite support tasks mentioned below. (see technical specialist part).

- Onsite Implementing and supporting customer care, CRM & billing system solutions in MTN Sudan.- Requirements gathering between onsite stakeholders from different department, allocate resources and experts, delivering high quality & low-cost Projects, following up to close the Projects.- Mediation Solutions, Supporting Nokia Siemens CDRs and Huawei CDRs and E///. Unix /SQL Scripting.Rating/Charging Solutions. Roaming Service Solutions. (TAP Files: Implementing- Testing – Business Development).- Order Management Solutions. - Account Management Solutions. - Collection Management Solutions.- Customer Care/ Service Calls Center Business Solutions.- Database Upgrade and Re-creation Projects. - Support Operations Through Java Applications Used in Customer Service.- Provisioning and Stocks Management. - TABS Plat Form, Security and Authorization to CS Application.- EMM Project Implementation with Ericsson and Zain.- Upgrade Roaming TAP file version to 3.11 and 3.12.- Upgrading MSCS with Ericsson and Zain. IN Business &- Billing Solutions Implantation. TABS User Managements. -TABS Platform. APIs and Web Service solutions. DUP code for Ericsson EMM.

Electrical and Telecommunications engineering