Basel Ibrahim Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

• Developed a business strategy that expanded the product line into three new markets, bolstering company revenue by 35% In Q1.• Increased annual sales by SAR1.5 million by developing key account relationships .• Implemented new B2B strategies, resulting in a 50% increase in business partnerships .• Negotiated contracts with clients, contributing to 30% increase in annual revenues .• Implemented a new customer approach strategy, decreasing support issues by 40% .• Initiated… Show more • Developed a business strategy that expanded the product line into three new markets, bolstering company revenue by 35% In Q1.• Increased annual sales by SAR1.5 million by developing key account relationships .• Implemented new B2B strategies, resulting in a 50% increase in business partnerships .• Negotiated contracts with clients, contributing to 30% increase in annual revenues .• Implemented a new customer approach strategy, decreasing support issues by 40% .• Initiated a customer-centric approach to selling, resulting in 15% increase in customer retention .• Responsible for performing complex analysis on key account statistics and managing internal process improvement. Show less

Capital Governorate, Bahrain

•Increased monthly sales by 20% through effective sales techniques and building strong customer relationships.• Consistently achieved over 100% of sales target in the B2C sector resulting in an overall business growth of 20%.• Negotiated contracts with clients, contributing to 30% increase in annual revenues.• Contributed creatively to marketing campaigns, increasing product awareness by 25% .• Provided training and mentorship to 10 new sales representatives staff, improved… Show more •Increased monthly sales by 20% through effective sales techniques and building strong customer relationships.• Consistently achieved over 100% of sales target in the B2C sector resulting in an overall business growth of 20%.• Negotiated contracts with clients, contributing to 30% increase in annual revenues.• Contributed creatively to marketing campaigns, increasing product awareness by 25% .• Provided training and mentorship to 10 new sales representatives staff, improved their performance by 15% through mentorship and coaching .• Initiated a new contract negotiation strategy that won 75% of proposed deals involving major accounts • efficiently handled customer queries, leading to a 40% reduction in customer support issues . Show less

Manama, Capital Governorate, Bahrain

• Establishing and maintaining relationships with clients to ensure customer satisfaction• Developing and implementing sales strategies to increase customer acquisition and retention• Conducting market research to identify opportunities and analyze customer needs• Gathering customer feedback to enhance customer service.• Developing pricing plans and promotional campaigns to increase sales • Reviewing sales data and performance metrics to identify areas for improvement •… Show more • Establishing and maintaining relationships with clients to ensure customer satisfaction• Developing and implementing sales strategies to increase customer acquisition and retention• Conducting market research to identify opportunities and analyze customer needs• Gathering customer feedback to enhance customer service.• Developing pricing plans and promotional campaigns to increase sales • Reviewing sales data and performance metrics to identify areas for improvement • Collaborating with team members to ensure customer inquiries are handled efficiently and effectively• Managing the accounts of major customers and developing new business opportunities• Negotiating contracts with customers and suppliers to maximize profitability Show less

Sivakasi, Tamil Nadu, India

• Representing the company through all portals.• Explain event details to customers and generating sales for it. • generating customer awareness of events by describing its uniqueness & advantages.• Develop & implement a digital marketing strategy. • Create and run campaigns online to drive website traffic, brand awareness and Visibility, generate leads, etc. • Working on achieving weekly targets of interaction and closures. • participated in ( SOP) project management… Show more • Representing the company through all portals.• Explain event details to customers and generating sales for it. • generating customer awareness of events by describing its uniqueness & advantages.• Develop & implement a digital marketing strategy. • Create and run campaigns online to drive website traffic, brand awareness and Visibility, generate leads, etc. • Working on achieving weekly targets of interaction and closures. • participated in ( SOP) project management for sales and marketing . Show less

Dubai, United Arab Emirates

• Lead and manage customer service operations to ensure service delivery excellence• Develop and implement service delivery strategies to maximize customer satisfaction• Increased Customer Satisfaction Rate By 21% By Improving The Customer Service.• Work with cross- functional teams to identify areas for improvement and develop innovative solutions•Managed customer service inquiries and escalations.• Develop and implement process improvements to ensure customer service… Show more • Lead and manage customer service operations to ensure service delivery excellence• Develop and implement service delivery strategies to maximize customer satisfaction• Increased Customer Satisfaction Rate By 21% By Improving The Customer Service.• Work with cross- functional teams to identify areas for improvement and develop innovative solutions•Managed customer service inquiries and escalations.• Develop and implement process improvements to ensure customer service standards are met• Monitor customer service KPIs to ensure service delivery goals are achieved • Back-office technical support to field technicians, knowledgeable in field Technical services & customer trends.• Application processing systems and Network Management.• Analysis of problematic customer service orders.• Supervised a hundred plus Call Center agents, Monitoring call center performance metrics, such as average call wait time, customer satisfaction, and call abandonment rate. Show less

Chennai Area, India

• Ensured stability and security of the network by regularly monitoring systems, and troubleshooting potential problems.• Maintains data security and ensures integrity, protection of all information.• Responsible for creation, review, and update of security policies, process, and procedures.• Conducted risk assessment of computing environment and recommend actions in order to reduce the risk of loss to confidential data.• Reviewed and modified access control… Show more • Ensured stability and security of the network by regularly monitoring systems, and troubleshooting potential problems.• Maintains data security and ensures integrity, protection of all information.• Responsible for creation, review, and update of security policies, process, and procedures.• Conducted risk assessment of computing environment and recommend actions in order to reduce the risk of loss to confidential data.• Reviewed and modified access control lists (ACLs) on network switching and routing equipment as needed to maintain security standards. Show less

Bachelor Of Science - Bs, Computer Science

algorithms, data structures, logic, programming languages, systems, and theory, computer graphics, computer vision, cryptography.

Ccna _ Ccnp _Issp _Ccna Security, Networks & Networks Security, A+