Basel Yacoub Email & Phone Number

Dubai, United Arab Emirates

• Client Relationship Management & Advisory: Act as both an account manager and strategic advisorto e-commerce clients, ensuring a deep understanding of their business objectives. Provide tailoredconsultancy on optimizing performance and implementing solutions that align with long-term goals.• Strategic Sales & Revenue Growth: Identify and advise on opportunities for revenue enhancementthrough upselling, cross-selling, and maximizing client lifetime value. Develop and execute strategicaccount plans that contribute to both client success and company profitability.• Problem Solving & Client Solutions: Lead consultative discussions with clients to proactively addresschallenges, providing expert insights and data-driven solutions that resolve issues and enhance overallclient satisfaction.• Data-Driven Analysis & Decision Making: Utilize advanced data analysis techniques to interpretclient performance, generating actionable insights and offering strategic recommendations to improvebusiness outcomes.• Collaborative Leadership: Work closely with cross-functional teams, aligning internal resources withclient strategies to ensure seamless execution of projects and fulfillment of client objectives.

Dubai, United Arab Emirates

• Client Consultation & Strategic Insight: Engaged deeply with clients to uncover critical businessneeds, challenges, and strategic objectives. Delivered tailored, consultative advice through clear andeffective communication, ensuring alignment between client goals and actionable strategies.• Project Leadership & Strategic Execution: Spearheaded the creation and management of detailedproject roadmaps, setting clear timelines and milestones. Led cross-functional teams, including IT,project management, and subject matter experts, to ensure the successful execution of client-driveninitiatives, consistently exceeding expectations.• Data-Driven Business Optimization: Conducted thorough analysis of client data, identifying trends,insights, and areas for improvement. Offered strategic recommendations that enhanced businessefficiency and effectiveness, directly contributing to client growth and operational success.• Process Improvement Advisory: Delivered expert guidance on optimizing existing business processes,presenting clients with data-backed enhancements to streamline operations, boost efficiency, and drivemeasurable results.

United Arab Emirates

• Strategic Resource Optimization & Financial Management: Played a pivotal role in optimizingresource allocation, enhancing project efficiency, and supporting budget management. Leveragedstrategic insights to ensure projects were executed within financial constraints while maximizingproductivity and resource utilization.• Project Coordination & Process Enhancement: Provided critical project support, ensuringstreamlined coordination and execution of key initiatives. Successfully organized and tracked projectactivities, resulting in timely completion and alignment with strategic objectives.• Vendor & Stakeholder Engagement: Facilitated strong relationships with vendors and suppliers,ensuring timely procurement and seamless integration of materials. Acted as a key liaison, maintainingworkflow continuity and ensuring project deliverables were met.• Risk Identification & Mitigation: Proactively assessed project risks, developing and implementingeffective mitigation strategies. Maintained project momentum by resolving issues swiftly, contributingto the consistent delivery of successful project outcomes.