Basel Hashish Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Remote

Stepping into a leadership role, I embraced the challenge of leading our automation team, focusing on scaling our efforts and deepening our impact.Leadership & Growth: Promoted to lead the automation team, I focused on nurturing talent, doubling the team size, and spearheading our strategic direction. My leadership was about inspiring innovation while maintaining a hands-on approach to technology.Strategic Contributions: Played a pivotal role in redesigning the customer support process, significantly enhancing the First Contact Resolution (FCR) ratio. This initiative led to a company-wide uplift in service quality and efficiency.Expanding Our Reach: Managed and directly supported over 20 diverse products, fostering relationships with 450+ enterprise clients, including leading industry names. Our team's efforts contributed to maintaining an exceptional FCR ratio above 80%, showcasing our commitment to unparalleled support and customer satisfaction.In this leadership phase, my journey evolved from technical execution to strategic leadership, driving the team and our clients towards greater success and innovation.

Remote

In the first part of my journey at IgniteTech, I delved deep into the realms of Python and PowerShell, focusing on automating and streamlining processes. My goal was simple: make everything more efficient, saving time and resources.Crafting Efficiency: Developed scripts that transformed time-consuming tasks into efficient processes, achieving an 80% reduction in execution time. This not only improved productivity but also allowed the team to focus on innovation.Empowering with Knowledge: Contributed over 30 Runbooks and Playbooks to our knowledge base, facilitating a culture of learning and self-help within the team.Client Success First: Led successful upgrades, installations, and server migrations for over 50 professional service units with a near-perfect success rate. My direct engagement in onboarding hundreds of users to our platforms ensured they had a smooth transition, reinforcing our commitment to excellence.This role was about laying the groundwork, both technologically and in fostering a team culture that values knowledge sharing and continuous improvement.

Cairo

During my tenure at Egypt Trust, I was at the forefront of blending technical expertise with client-centric solutions, setting new standards for excellence in digital security. Here’s how I contributed:Client Engagement & Support: I was the bridge between our tech solutions and our clients' needs. By engaging closely with clients, I gained insights into their visions, tailoring our digital signature solutions to not just meet but exceed their expectations.Strategic Partnerships: I strengthened our company's market position by forging and nurturing strategic partnerships, branding Egypt Trust as the go-to digital signature authority in Egypt. This collaboration not only broadened our client base but also deepened our market penetration.Marketing & Sales Synergy: By realigning our marketing strategies, I played a pivotal role in reflecting our core capabilities and vision, significantly enhancing brand visibility and sales. This strategic pivot was about telling our story in a way that resonated, driving growth and engagement.Technical Innovations: Collaborating with the development team, I contributed to enhancing our VeriSign Processing Center™, improving system availability and security. These enhancements were not just technical victories but pivotal in reassuring clients of their trust in our solutions.Presales Engineer: Transitioning from a technical to a presales role, I utilized my deep understanding of our products and the market to effectively communicate value propositions, driving sales and fostering long-term client relationships.My journey with Egypt Trust was marked by a relentless pursuit of excellence, innovation, and client satisfaction, driving digital transformation in the heart of Cairo.

Cairo Governorate, Egypt

Egypt

Kuala Lumpur, Malaysia