Basel Janoudi Email & Phone Number

• Provided hardware and software support for Mac and Windows environments.• Managed imaging and deployment of Mac and Windows devices in an enterprise setting.• Administered devices using Autopilot, Microsoft Intune, JAMF, Azure Active Directory, and Microsoft Endpoint.• Supported enterprise applications, including Zoom, Office365, SharePoint, Teams, and Slack.• Managed and administered Amazon WorkSpaces.• Trained users and support specialists on Mac best practices.

• Provided remote IT support across the North American region.• Deployed Dell laptop images via SCCM.• Assisted in Incident, Change, Deployment, and Problem Management.• Led and implemented a dedicated onsite support team for Dematic Canada.• Provided level 2/3 support for workstations, servers, networking, VPNs, and office equipment.• Managed vendor relationships to ensure smooth operations.

Mississauga, Ontario, Canada

• Logged tickets in Remedyforce and ServiceNow.• Troubleshot IT operational issues in a GxP-regulated environment.• Collaborated with shared services on Risk, Quality, and Compliance management for IT services.• Utilized SCCM to deploy Dell laptop images and troubleshoot client remediation issues.• Supported users remotely via Microsoft Endpoint Manager.

Austin, Texas Metropolitan Area

• Managed SCCM deployment on HP laptops and system upgrades.• Resolved software, hardware, and network connectivity issues.• Administered Microsoft Servers (2003-2019) and managed 110+ users on Exchange/Office 365.• Deployed and configured wireless networks and VOIP solutions.

Denver, Colorado Area

• Configured and supported Salesforce CRM for 100+ end-users.• Provided remote and in-person support, diagnosing system issues and resolving help desk tickets.• Trained end-users on Windows desktops and Microsoft 365.

Detroit, Michigan, United States

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate'S Degree, Chemical Technology/Technician