Basel Janoudi Email & Phone Number

• Provided hardware and software support for Mac and Windows environments.
• Managed imaging and deployment of Mac and Windows devices in an enterprise setting.
• Administered devices using Autopilot, Microsoft Intune, JAMF, Azure Active Directory, and Microsoft Endpoint.
• Supported enterprise applications, including Zoom, Office365, SharePoint, Teams, and Slack.
• Managed and administered Amazon WorkSpaces.
• Trained users and support specialists on Mac best practices.

• Provided remote IT support across the North American region.
• Deployed Dell laptop images via SCCM.
• Assisted in Incident, Change, Deployment, and Problem Management.
• Led and implemented a dedicated onsite support team for Dematic Canada.
• Provided level 2/3 support for workstations, servers, networking, VPNs, and office equipment.
• Managed vendor relationships to ensure smooth operations.

Mississauga, Ontario, Canada

• Logged tickets in Remedyforce and ServiceNow.
• Troubleshot IT operational issues in a GxP-regulated environment.
• Collaborated with shared services on Risk, Quality, and Compliance management for IT services.
• Utilized SCCM to deploy Dell laptop images and troubleshoot client remediation issues.
• Supported users remotely via Microsoft Endpoint Manager.

Austin, Texas Metropolitan Area

• Managed SCCM deployment on HP laptops and system upgrades.
• Resolved software, hardware, and network connectivity issues.
• Administered Microsoft Servers (2003-2019) and managed 110+ users on Exchange/Office 365.
• Deployed and configured wireless networks and VOIP solutions.

Denver, Colorado Area

• Configured and supported Salesforce CRM for 100+ end-users.
• Provided remote and in-person support, diagnosing system issues and resolving help desk tickets.
• Trained end-users on Windows desktops and Microsoft 365.

Detroit, Michigan, United States

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate'S Degree, Chemical Technology/Technician