Basem Charrouf Email & Phone Number

Valley View, SA, AU

Australia

• Engineered and developed a robust EDI Solution (Trading Partner System Integration) leveraging Microsoft Dynamics 365 BC ERP and Azure Cloud Infrastructure.
• Technical presales for major trading partners including Bunnings, Woolworths, Coles, Aldi, and BigW, automating over 3000+ transactions per week.
• Designed & Implemented a Business Rule engine for process automation, enhancing operational efficiency and accuracy.
• Devised a transparent EDI Solution within Business Central, empowering users to maintain control at every stage of the process. This cultivated a reputation for reliability, fostered customer loyalty, and generated.
• Utilized Azure Cloud infrastructure, encompassing SFTP Servers, Azure Functions (C#), Blob Storage, Logic App, ARM Templates, Azure SQL, App Registration, MS Entra, Azure B2C, Azure Monitor Logs, Application Insights.
• Expanded product creatively with cost-effective solutions for real-time ERP integration, thinking outside the box.

Australia

• Successfully secured government funding for the development of a mobile app aimed at fostering community engagement.
• Led the design and implementation of a Membership App utilizing Flutter and Business Central ERP.
• Managed project activities and served as Solutions/Integration Architect as well as understanding the business needs. Gathering and documenting the requirements.
• Acquired proficiency in Mobile Application Development Language (Flutter) to manage resources more efficiently.
• Developed back-end endpoints to establish a cost-effective system customized for non-profit organizations. Prioritizing the reduction of ongoing expenses for the organization was paramount.

Australia

• Successfully led technical presales activities, including product demonstrations, solution presentations, and requirement-gathering sessions.
• Constantly providing technical expertise during the presales process, effectively building trust, and addressing client concerns and objections to secure contracts.
• Collaborated with sales teams to develop tailored technical solutions and proposals, aligning with client needs and budget constraints, leading to consistent company revenue growth.
• Conducted thorough analysis of client requirements and business challenges to architect customized software solutions.
• Acted as a subject matter expert in software product capabilities and integration options, facilitating productive discussions with clients, and stakeholders, resulting in improved cross-departmental collaboration.
• Delivered comprehensive product demonstrations and proof-of-concept presentations to prospective clients, showcasing the value proposition of software solutions.

Australia

• Played a pivotal role in implementing a mission-critical enterprise system to optimize commercial operations, automating gas nomination, allocating, and billing processes across upstream, midstream, and downstream.
• Collaborated with numerous project stakeholders to gather requirements and conduct thorough process assessment and mapping.
• Conducted comprehensive document analysis, meticulously reviewing existing contracts, and business procedures, policies, standards, and regulations.
• Successfully configured new gas pipelines and intricate commercial contracts within the newly implemented system.
• Worked closely with the system vendor, contributing to the design, customization, and configuration of the product utilizing Java and JavaScript technology.
• Configured a Government Carbon Pass-through charge, ensuring compliance with stringent regulatory controls.

Lebanon

• Provided leadership in addressing integration issues, encompassing process mapping, business process re-engineering, SAP integration, and change management.
• Conducted elicitation activities to extract and identify relevant information for SAP ERP implementation, including workshops, process analysis, and process modeling.
• Led Business Rule Analysis, workshops, interviews, and brainstorming sessions to develop Process Models using BPMN.
• Managed SAP R/3 and ORACLE systems, overseeing data migration and implementation processes.
• Defined solution design requirements and executed process mapping activities, adhering to SAP Business Case Best practices.
• Managed ABAP development projects and implemented change management strategies for successful implementations.

Australia

• Employed Data Flow Diagrams, Sequence Diagrams, State Modelling, and Root Cause Analysis to identify and resolve operational-specific challenges.
• Conducted in-depth research and delivered compelling presentations utilizing Mind Maps, Activity Diagrams, and Process Flow Diagrams to propel discussions forward.
• Ensured that newly established environments met stringent requirements and adhered to industry-standard best practices.
• Spearheaded a business continuity planning initiative by replicating critical applications, databases, and dependencies from Melbourne to the Sydney office. Implemented agile Software Release Management strategies for.

Australia

• Architected and engineered an Authentication Server and a Database Connection pool utilizing multi-threaded socket architecture, leveraging C#.
• Spearheaded the implementation of the first DevOps practices organization-wide, establishing continuous deployment and testing pipelines.
• Collaborated closely with Project Teams, including IT Managers and Operational Managers, to ensure the solutions are aligned with the company’s long-term objectives and compatibility requirements.
• Designed a comprehensive Data warehouse solution and deployed data cubes tailored to various business Intelligence reports, catering to the needs of different department heads, and facilitating informed decision-making.
• Developed and deployed an application enabling departmental users to schedule and access reports directly from the data warehouse, employing C# and SSRS technologies.
• Engineered an exchange rate application seamlessly integrating into the organization's ERP system.

Australia

• Designed and executed an Online Mortgage Brokerage Web application to facilitate and expedite the mortgage approval process for financial brokers.
• Engineered bespoke web components leveraging ASP.NET, C#, and JavaScript to enhance system functionality.
• Conducted meticulous data modeling and administered Microsoft SQL Server and Microsoft Access databases.
• Architected and deployed a Database Migration tool to facilitate seamless data transformation among Oracle, Sybase, SQL Server, and MySQL platforms.