Basem Mohamed Email & Phone Number

Dubai, United Arab Emirates

* Work on the system of the Ministry of Human Resources and Emiratisation and the system of the Federal Authority for Identity and Citizenship for all Emirates residency, the General Administration of Residency and Foreigners Affairs - Dubai, the system of the Emirates Identity Authority, the medical examination system of the Ministry of Health and Community Protection, the Department of Economic Development.* Actively manage Employee Immigration process including: Employee work permit process, Work permit renewals/ cancelation, Medical, Resident permits & Family Residence process.* Actively manage employee queries.* Maintain employee files.* Be the MOL & Immigration Single Point of Contact.* Work with Chamber of Commerce, MoFA, Dubai Municipality, Dubai court for legalization to process company documents.* Entry of all transactions to the government online system and company system.* Prepares and maintains accurate records and reports of PR transactions.* Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices.• Ensure that all medical and labor visas and permits are updated and renewal is arranged in a timely manner.* Control PR Petty cash Expenditure and petty cash settlement.* Dealing directly with the competent authorities by phone or electronically.

Dubai, United Arab Emirates

* Supervise the implementation of the operational plan of the company or institution, and ensure its implementation in the optimal and highest quality.* Establish positive working relationships with all employees, and customers inside and outside the company.*Ability to analyze and understand problems and find quick and practical solutions.* Following up all matters related to the Center's employees related to recruitment, promotion, transfer, and secondment.* Follow-up of the staff of the Center.* Gather information about the system through users, documents, systems, and instructions related to the system.* Staff training and skills development.* Submit a monthly report on staff discipline*Follow up the absence of staff and prepare reports and submit them to the Director- General.

Dubai, United Arab Emirates

- Deal directly with customers either by telephone, electronically or face to face.- Typing for immigration and passports system, Emirates Identity Authority, Dubai.Health Authority and Department of Economic Development.- Handle and resolve customer complaints.- Participated with the development team of the Center as a Customer ComplaintsOfficer (Seven Star Program).- Participated in the development processes of the monitoring system and measuring satisfaction according to the (ISO 10004: 2012) standards.- Participated in the improvement of complaints system according to the (ISO 10002:2014) standards.- Provide the client with all the information he needs and interact with him positively, and solve the problem successfully, which ensures customer satisfaction.- Keep records of customer interactions and transactions.- Record details of inquiries, comments, and complaints.- Provide Feedback on the efficiency of the customer service process .

Dubai

•Arrange visa (work permit, husband sponsored visa, visit visa etc.) for expatriates and their family.• Schedule staff’s visa, medical, coordinating with other internal and external departments.• Collect all appropriate documentation necessary for visa and permits required to be processed.• Organize visas for holiday and business related travel for managers as required.• Responding to staff queries on Visa/ Labour/ Passport related matters.• Clearing the Procedures in Labour and Immigration Departments.•Clearing the procedures All at Abu Dhabi municipality.• Ensure all visa, medical and labour permits are up to date and arrange timely renewal.• Assist in all general inquiries concerning labour and immigration matters.• Preparation of invoices, purchase orders, accounts summaries• Will provide admin support as needed.