Implement strategies to retain existing clients and reduce churn.• Conduct follow-up calls to ensure client satisfaction and address any ongoingconcerns.• Educate clients on current service features, benefts, and updates.• Manage client accounts and maintain accurate records in the CRM system.• Generate regular reports on client retention trends and outcomes.• Collect and document client feedback to improve products, services, andprocesses.

Developed and implemented a social media strategy that increased followers by 20% and engagement by 50% in the span of 5 months.Coordinated with designers, writers, and other stakeholders to develop creative content.Increased brand awareness by creating and managing social media campaigns that generated over 2 million impressions.Researched and identified potential opportunities for partnerships and collaborations.

Successfully managed and grew an e-commerce platform, amassing a substantial following of 20,000 engaged users. Executed impactful social media campaigns and facilitated effective product placement, all aligned with current market trends.Successfully achieved substantial sales growth as a direct result of the impactful campaigns implemented.