Bashar Al Jaloudi, Ccie Email & Phone Number

Amman, Jo

As Network Security Specialist / Consultant / Technical support specialist I’m responsible for technical enablement and technical Assistance to Account Managers, System Engineers and Cisco Partners and other members of field sales teams for driving product sales:Responsibilities• Work with field sales teams to position appropriate networking/Security solutions and establish value proposition in a competitive environment based on the gathered requirements.• Ability to Qualify a… Show more As Network Security Specialist / Consultant / Technical support specialist I’m responsible for technical enablement and technical Assistance to Account Managers, System Engineers and Cisco Partners and other members of field sales teams for driving product sales:Responsibilities• Work with field sales teams to position appropriate networking/Security solutions and establish value proposition in a competitive environment based on the gathered requirements.• Ability to Qualify a Deal based on the Bill or Material, RFP and customer requirements.• Educate field sales staff on technical capabilities and features of proposed products.• Conduct Competitive Analysis to differentiate the proposed product Vs. the competing products from both technical and financial perspectives.• Doing demonstrations (POV) of products and solutions that differentiates from competitors and show the features of the product live to customers.• Ability to compare and differentiate solutions based on features and customer business requirements.• Identify new opportunities, and support technical pre-sales activities to opportunity closure• Commitment to document all information captured on sales engagements effectively in the guided tool and format.• Building Bill of Material (BOM/BOQ) and present to sales organization.• Develop over all technical & communications competency for successful pre-sales technical support to field sales organization• Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives• Engage with Sales team to participate in conference/TP calls with customer/partners for opportunity & synergy discussions • Martian and present KPI and statistical data for sales performance, Win/Loss analysis and revenue as and when required. Show less

Amman, Jordan

To supervise and Co-lead a technical team of more than 50 engineers who are doing technical Support to Cisco customers globally, and responsible for the following duties:• Assist in defining team and organization goals and strategies and define what it takes to achieve them and communicates it to the team members.• Monitor the support cases workflow operations and work being carried on and making sure that the SLAs are met.• Assist the team members in handling the difficult… Show more To supervise and Co-lead a technical team of more than 50 engineers who are doing technical Support to Cisco customers globally, and responsible for the following duties:• Assist in defining team and organization goals and strategies and define what it takes to achieve them and communicates it to the team members.• Monitor the support cases workflow operations and work being carried on and making sure that the SLAs are met.• Assist the team members in handling the difficult technical issues.• Making sure that the support cases KPI’s are matching the target KPI’s and enhance and improve it if needed.• Handling the technical and non-technical escalation from Cisco TAC customers, and assist in setting the correct expectations at the customers side and prioritize the customer situations.• Preparing training plans for the team members.• Guide the engineers through the processes necessary to deliver customer support according to the organization goals • Conducting case reviews and making sure that the cases are following the standards and processes.• Assist in annual performance reviews, and provide detailed feedback to the management team about the team members.• Coordinates the technical case reviews.• Maintain and recover customer sentiment when encountering low customer satisfaction during or by end of the case by setting proper action plan for the case and contacting the customer and do sentiment enhancement.• Conducting one to one meetings with the engineers to get feedback and spot areas of improvement.• Collaborating with different Cisco teams around the globe.• Providing technical training to the team members.• Handling the hiring process for the new engineers.• Replicate issues encountered by customer in internal LAB Show less

Provide Cisco Systems customers with direct specialized remote technical support in configuring Cisco Security solutions and troubleshoot the technical issues that Cisco customers are facing.Supported solutions/technologies include but are not limited to:- Cisco Firewalls (ASAs, PIX, FWSM, IOS).- Cisco VPN solutions (IPsec L2L VPN, IPsec remote client VPN, Client SSL VPN, Clientless SSL VPN (Web VPN), DMVPN).- Intrusion Prevention Systems (IPS).- Cisco Content Security… Show more Provide Cisco Systems customers with direct specialized remote technical support in configuring Cisco Security solutions and troubleshoot the technical issues that Cisco customers are facing.Supported solutions/technologies include but are not limited to:- Cisco Firewalls (ASAs, PIX, FWSM, IOS).- Cisco VPN solutions (IPsec L2L VPN, IPsec remote client VPN, Client SSL VPN, Clientless SSL VPN (Web VPN), DMVPN).- Intrusion Prevention Systems (IPS).- Cisco Content Security and Control (CSC). Show less

To provide end user technical support to Cisco systems customers in the following fields in Cisco Unified Wireless Solution:- Cisco Unified Wireless Solution.- Autonomous AP's.- LWAPP AP's.- Wireless LAN Controllers.- MSE.- Wireless Control System.- Cisco Wireless VoIP phones.- Provide problem troubleshooting for the mentioned above solutions.

Verify that the deliverables specifications match the client expectation and latest industry standards. Develop and execute test cases. Detect and document software bugs, track the fixing process. Track the project changes and versions.

To conduct functional and usability testing for the interactive website that is managed with dynamic content in a dozen languages, e-tools, multiple access and segmented content dispensation