Oversees and supervises a team of six (6) IT professionals responsible for the architecture, management, technical implementation, and standardization of the End User Computing and Cloud Collaborations platforms. Ensures the on-going maintenance and process improvement in these environments is regularly reviewed and updated. Provides daily guidance and leadership to technical staff. Directs operation of technical services to assure availability, functionality, security, and integrity of end user systems. Collaborates with other technical staff and Project Managers to deliver solutions and coordinate changes on time, on budget in accordance with customer expectations.• Oversight of continuous process improvement and automation of work using scripting and/or programming and application packaging to provide efficiencies in operations• Oversees the day-to-day operations and business objectives for the Endpoint management (SCCM) packaging and collaboration teams and ensures tickets and tasks are delivered on time and in budget• Ensures disaster recovery mechanisms are in place and regularly tested• Responsible for overseeing completion periodic audits as required and maintaining secure environments• Captures business requirements for new projects, translates them into technical requirements, designs an appropriate technical solution, and ensures delivery of projects according to project guidelines• Develops custom reporting from information in enterprise databases (MS SQL) and cloud tools• Serves as a Subject Matter Expert providing guidance to other members of the team with Exchange, Teams, One Drive and SharePoint• Conveys team goals and roadmaps effectively to individual contributors and management through strong written and verbal communication skills• Collaborates with the Enterprise Architects, Network and security groups on issues pertaining to endpoint management (SCCM), application packaging and cloud environments

Designs the end-user computing experience to ensure a high-quality client computing environment. Deploys, maintains, monitors, and supports the assigned environment related activities of the organization. Recommends, implements, and supports cost-effective technology solutions for projects. Lead the effort to migrate from an aging email, instant messaging, and collaboration environment to Office 365.• Technical Lead for migrating the organization from a near end-of-life email platform (~900 users) to Microsoft’s Office 365, Exchange Online SaaS offering.• Worked diligently with the organizations Cyber Security and Compliance divisions to ensure Microsoft 365 met all North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) Standards.• Provided oversight to a team of consultants to ensure the project was delivered on time and on budget.• Authored all Operational Readiness, End User Reference Guides, and Disaster Scenario and Recovery documents.• Perform live webinars to inform the organization of upcoming changes, provide live demos, and questions & answers.• Collaborate with other IT staff, including networking, security, and data center operation teams, to ensure cross training and facilitate effective issue resolution• Responsible for the creation of policies around the proper use of Office 365 services and support• Champion the adoption of Office 365 services as appropriate for ERCOT business objectives and strategies• Develop and maintain strong relationships with business teams to help achieve strategic departmental objectives• Responsible for the migration of large volumes of data into the cloud platform

Providing Subject Matter Expert consultation on cloud technology to Federal Government agencies ranging from a few hundred employees to tens of thousands of employees. Providing operational support for Office 365 for long-term contracts. At this position, I would often speak as the champion for Cloud services to a full spectrum of employees including office, administrator, and executive staff. • Led discovery sessions to for requirements and to make recommendations.• Collaborated with different business units to deploy cloud services to meet business requirements.• Performed cradle-to-grave deployments of Office 365 (150–90,000 users) and Windows Azure.• Operationally supported long term engagements for Exchange Online, Skype for Business, and OneDrive.• Managed Exchange Online transport rules for multiple customers, over multiple years.• Provided Tier 3/4 support to end users and administrators on long term engagements.• Developed complex PowerShell scripts to automate everyday tasks and create reports.• Implemented and tweaked advanced features such as Advanced Threat Protection and Retention Policies for multiple year engagements.• Mentored existing operational staff on cloud technology and what it means for their position.• Performed training for administrators and end users, leading to increased adoption of the new platform.• Developed out-of-the-box solutions for complex issues.• Applied security controls based on DOD Security Technical Implementation Guides to maintain a highly secure system.• Ensured compliance with Office 365’s FedRAMP System Security Plan.• Developed backup and redundancy strategies for cloud services.• Kept current with future changes to Office 365 and Windows Azure, to ensure customers were prepared.• Authored and maintained build documents in compliance with customer requirements.• Presented to executive leadership the status of cloud services and related projects.

Operations Manager for a team of four IT Specialists providing technical support and infrastructure services for approximately 1,000 employees and 40+ IT services including cloud, servers, network, security, and phones. As the 27th employee, I was tasked with building the organizations technology portfolio and team from the ground up. The Technology Delivery team lead the organization’s support teams with a 97% approval rating. As a leader of the company’s innovation team, I proposed the development of a private social network to replace email announcements and threads, to provide employees with a communication platform that was more welcoming and organized than email.•Developed IT strategic goals, mission, and vision to align with the organization.•Tasked as Security Officer to manage corporate IT activities with respect to HIPAA Compliance.•Led project to migrate to Microsoft’s Office 365 platform, to meet an organization goal of cloud first and minimal communication down time, removed need to replace aging hardware, and allowed technical staff to focus on business goals, rather than on infrastructure issues.•Implemented and operationally maintained Storage Area Network and VMware solution.•Led Systems Analysis and Design efforts to design a private Social Network, internally known as Project Tree.•Authored IT related policies including internet, workstation, and cloud services use.•Performed face-to-face training with all new employees to discuss the organization’s technology portfolio and security best practices.•Developed annual technology budget and presented justification to executive management.•Managed hiring, mentoring, and evaluating of all IT infrastructure personnel.•Worked with team members to align their interest with administrative and engineering job duties.•Developed KPIs and SLAs that align with business goals and can be tied to personnel performance and reported to management.

• Single point of contact for all technology needs for an 80-employee Trade Show company.• Met with top executive management to strategically plan out the company’s use of technology.• Replaced an aging Trade Show Management and Accounting application with an Enterprise Resource Planning application specifically built for events and trade shows.• Ensured the organization’s technology portfolio met PCI compliance laws.

• First point of contact for all technology needs for a 110-employee company in the Health Care/Drug Research industry.• Devised a new process to streamline employee onboarding and computer deployment.• Replaced the company’s cell phone plan with Blackberries to meet the needs of employees that were on the go 24/7.• Authored justification documents for large technology purchases and presented to executives.