• Managed employee support requests through a ticketing system, serving over 650 active users.• Project Management: Successfully led and completed multiple agency-wide projects, including Office 365 Migration, Computer Refresh, and SharePoint Online implementation, meeting all project deadlines.• Acted as the Administrator for Exchange/Office 365, successfully overseeing and completing the Office 365 Migration Project.• Proficiently administered Malwarebytes Enterprise and… Show more • Managed employee support requests through a ticketing system, serving over 650 active users.• Project Management: Successfully led and completed multiple agency-wide projects, including Office 365 Migration, Computer Refresh, and SharePoint Online implementation, meeting all project deadlines.• Acted as the Administrator for Exchange/Office 365, successfully overseeing and completing the Office 365 Migration Project.• Proficiently administered Malwarebytes Enterprise and McAfee security solutions to safeguard the organization's IT infrastructure.• Collaborated with a diverse range of internal and external stakeholders on various IT projects.• Maintained comprehensive agency-wide inventory and handled all IT purchasing responsibilities.• Managed Cisco Meraki, including Firewall, Access Points, and VPN configurations.• Successfully upgraded computer hardware and software to enhance overall system performance.• Managed user accounts by adding, removing, and modifying users in Windows Active Directory, including a cleanup process involving over 700 users.• Utilized SCCM to efficiently deploy agency-wide software and updates.• Demonstrated proficiency in Unitrends Back-up Recovery by efficiently recovering deleted backup files.• Administered the Tyler Munis ERP system, responsible for managing financials, procurement, HR, and payroll processes.• Implemented and administered IT policies in compliance with HIPAA and other regulatory requirements.• Played a key role in training and onboarding new IT employees, ensuring they were well-prepared for their roles. Show less