Bashir Abbas Email & Phone Number

Bellevue, WA, US

• Participated in project planning and prioritization meetings, contributing insights and recommendations to ensure projects are delivered on time and within budget constraints.
• Mentored junior members and provided guidance on best practices, technical skills development, and career advancement opportunities within the organization.
• Liaison between IT teams and stakeholders, facilitating communication and fostering collaboration to align technology initiatives with organizational goals.
• Created and conducted regular system audits and performance assessments to identify areas for improvement and implemented proactive measures to enhance system reliability and security.

Bellevue, Washington, United States

• Streamlined project planning, tracking, and documentation processes by implementing the Agile framework within the Internal IT department.
• Aligned Azure DevOps with our Agile principles and practices. Configured the Scrum board to allow teams to visualize work, prioritize tasks, track progress, and efficiently identify and resolve blockers.
• Assist with overall IT strategy development and implementation.
• Developed and maintained internal documentation, including project plans, status reports, and metrics to improve efficiency and delivery.
• Enhanced team performance through bi-weekly one-on-one meetings, providing coaching and feedback.

• Automated manual monitoring of application and data feeds
• Acknowledged and validated health alerts
• Created and managed support incident by integrating alerts to our internal ticketing system
• Troubleshoot and diagnose issues using documented troubleshooting steps
• Resolved incident or escalate to Tier-2 and/or MS contacts as appropriate
• Communicated incident status directly to stakeholders

Greater Seattle Area

• The first point of contact for 300+ users for support related issues
• Created and established procedures for auditing and other 0365 tasks
• Support local & remote users while maintaining ticketing system SLA
• Set-up meeting and AV systems during public and private company events
• Perform upgrades, repairs and preventive maintenance on laptops, desktops, printers, and other equipment

Greater Seattle Area

• Build and implementation of SaaS provider strategy for all-up Microsoft IT
• ETL (Extract, Transform, and Load) and automation builds for automated Azure reports using Power BI
• Optimization of intrastate and Azure migration for legacy on premise applications
• Cost optimization through automated data and analytics from Azure subscription data

• Work collaboratively with Admissions Representatives to ensure efficient workflow and communications
• Drove process optimization and implementation for enrollment requests
• Meet processing deadlines for proof of graduation for newly enrolled students
• Accountable for executive communication and reporting on student and enrollment performance data