Bashir Abdalla Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Managing Active Directory users and computers (creating, disabling, modifying, moving).• Follow the ITIL process for Incident, Problem, and change management by updating and resolving as Per Manage Engine Service Desk and Jira Service Desk.• Software deployment, batches deployment using Manage Engine Desktop Central.• Managing Exchange server (creating mailbox and mail contact, managing meeting rooms, and shared mailbox permissions).• Installation, configuration, upgrade, troubleshooting, and provide first-level support of needed hardware, desktop software application.• Managing IT assets and make our assets up-to-date.• Maintain and troubleshoot desktop, laptop, and MAC.• Coordinate with vendors for resolving the H\W warranty issues.

Khartoum , Sudan

• Install & configure software & hardware equipment.• Administer AD, DNS, DHCP, GPO, IIS, WDS, WSUS.• Administer Microsoft SQL Server 2012.• Monitor performance & maintain systems according to requirements.• Extensive Windows Server experience 2012 R2 platform.• Administer Exchange server 2013 and Microsoft Office 365.• Administer VMWare (vSphere 6.5) configuration & support.• Administer FortiGate 200D Firewall/VPN.• Administer Microsoft System Center Configuration Manager 2012.• Switching & Routing - CCNA Level.• Potential On-Call out of office hours.• Use call logging system to accurately record telephone requests.

Khartoum , Sudan

• Manages the day-to-day planning, operation and problem-solving.• System Admin for call center system and fix daily bugs (DB Server, PBX Server and Web Server).• Assist in designing IT risk mitigation and contingency planning.• Efficiently identifies and solves project issues.• Strong organizational, presentation, and customer service skills.• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.• Provides assistances and advice to business users in the effective use of applications and information technology.• Write technical procedures and documentation for the applications including operations, user guide, etc.

Master'S Degree, Information Systems, 3.55

Bachelor'S Degree, Information Systems