Manage all aspects of the network changes and communicate with PMs, external clients, and others and ensures activities/projects are executed error free and delivered in a timely fashion in accordance with the customer expectations.• Lead a team of focused Telecom Engineers tasked with managing multiple Implementation projects at any given time.• Provide day-to-day coaching, guidance and oversight to team members. Identify training and development opportunities and serve in a mentoring role for all team members.• Maintain and provide Implementation reporting including forecasts, actual vs. forecast, in progress, completed, etc.• Track and manage milestones and customer reported issues for overall team and prioritize issues for escalation.

Manage the day to day Commissioning and Integration Team for a major Carrier. This project involved coordinating a 24x7 team, completing site commissioning, scheduling close to 100 resources, and working on resolving any outstanding issues. Ensured that the commissioning activities were completed error free and reported accurately. Restructured the entire team to and added additional responsibilities to the team based around the needs of the project and ensure successful completion. Worked closely with both the customer and with internal teams such as RF, Field Operations and the Sales team for weekly and monthly operations review meetings.

Manage day to day Operations of the 24x7 Samsung Technical Assistance Center (TAC)/NOC and ensure that customer SLAs are met. Regularly meet with customers and discuss key perfomance metrics and issues. Work closely with Customers as well as Samsung internal teams for issue resolution. Work with 3rd party vendors such as Cisco, Dell, Oracle/Sun, HP etc. for any escalations as well ensure service level agreements are met. Expertise in Telecommunications Operations Management, Inventory Control, Supply Chain, IT Security, EDI

Working in the Regulatory and Compliance Department. Working closely with the Application team, Database team, Network team and Internal Audit to ensure that Compliance guidelines are being met as well as writing the necessary compensating controls for review by Audit. Verified through observation and interviewing the system administrator, that audit trails are enabled and active for system components. Working with the inventory team to automate the process of discovery of assets and update the asset management tool in “real time”.

Monitoring the daily EDI Process:Analyze potential EDI problems, Monitor and report on trading partner EDI performance Establish new EDI trading relationships Reach out to ThermaTru's customers targeted for EDI testing Understand EDI X12 standards, specifically Purchase Order, Invoice.Work with business units to understand data flow and standards implications for new electronic transactions Manage projects to roll out new documents

• Managed a team of 3 EDI consultants for a migration from Gentran Mainframe to GIS 4.3• Worked with customers to identify opportunities for adding trading partners as well as Maps and Business Process• Have designed, developed, unit tested, Integration tested and implemented several End-to-End X12, Flat File, CSV, and XML format transactions using GIS; see the following for details:• ANSI X12 o 004010 & 004030 (846,832,850,855,856,810,870 and 997)• Flat file, CSV and XML Sales Order, Sales Order Acknowledge, Advance Shipment Notice, Invoice• Have strong knowledge of GIS Mapper using X12, Flat File, XML and ODBC

• Conducted re-engineering of all internal business support systems, introduced enterprise-wide value stream mapping programs to locate and resolve issues. Reworked numerous areas from quote processing to final shipment.• Implemented Inventory Management Processes that resulted in $250,000 of savings per year.• Successfully completed over 16 inventory audits achieving 99.95% accuracy.• Managed a sales team of 6 and generated approximately $1,700,000 of revenue yearly towards implementation of Altiris Technology in services and licensing.