Ruslan Bashirov Email & Phone Number

Yerevan, Armenia

Yekaterinburg, Sverdlovsk, Russia

- Formatting and managing the budget⁃ Organizing and supervising of employees’ work - Decomposing, distributing and setting of tasks- Writing Terms of Reference for CRM and Chat-bot development

Nizhny Novgorod, Nizhniy Novgorod, Russia

- Preparing and controlling VIP-zone during official events- Drawing up the list of invited persons and their gradation, control of guest confirmation status- Maintaining the CRM system

Bolgar, Tatarstan, Russia

- Supervising the work of receptionists- Resolving conflict situations - Controlling service standards and service - Controlling document flow- Reporting

Moscow, Russia

- Organizing and managing of an educational project in the field of EdTech- Developing and implementing the promotion strategy for projects - Supervising project and post-project documentation (one of the courses received a grant from the Moscow mayor)- Maintaining social networks (VK, Telegram, YouTube), communicating with the audience- Organizing the.

Moscow, Russia

- Controlling paperwork- Preparing sites for events - Translating documents - Supervising of visa application process for artists - Organizing concerts and festivals with the participation of such world stars as Ed Sheeran, Billie Eilish and The Cure.

Nizhniy Novgorod, Russia

- Planning and participation in protocol and organizational support for visits of the FIFA executives and members of government- Drawing up and maintaining protocol programs of the visits and events with FIFA executives- Participatiing in the protocol and organizational Organizing Committee events in the host city

Kazan, Tatarstan, Russia

- Preparing financial reports- Hotel complex audit - Detecting irregularities in the sales point

Kazan, Tatarstan, Russia

- Working on the wishes and suggestions, as well as complaints of guests- Keeping a client’s database - Collecting and processing feedback from guests - Filing of daily reports to the general manager- Controlling of service standards- Supervising of the complex operation

Kazan, Tatarstan, Russia

- Work at the reception (communication with guests, organization of transfers)- Control the work schedule of employees at the reception desk- Paperwork - Managing difficult situations

Kazan, Tatarstan, Russia

- Meeting and escorting Athletes' Village guests- Controlling of the check-in and check-out of guests- Supervising the work of the receptionists (20 people)- Managing difficult situations- Working with documents

Kazan, Tatarstan, Russia

- Work at the reception (communication with guests, transfer arrangements, control of 410 rooms)- Room Reservations- Help with luggage- Accepting calls