Bashu Deo Pathak Email & Phone Number

Dhanbad, Jharkhand, India

Started a new project “SANJEEVNI” under the banner of NCF for hunger relief Formulated strategies for crowdfunding by collaborating with multiple media partnersCollaborated with organisations like Zomato Feeding India, Donatecart, H&H Pharma and MilapIncreased awareness for COVID among poor people, smaller villages and coal mine workers by various programmes and distributing free COVID kit Fed more than 10lakh people in various places of Jharkhand and Bihar

As-in-analysis of products and services provided by the bank such as Savings A/C, Current A/C, FD, RD, OD against FDHandled their CRM to convert potential clients as JANA Bank customersWorked on day-to-day bank operations using various software like SFDC and CBS, V-SOFT, File Zila.Formulated strategies to increase brand awareness and visibility.Increment of 18.5% new customer/month and 20% increase in customer retention.

Dhanbad, Jharkhand, India

• Designed a process roadmap of an Instant feedback redressal system for pro-active improvement in satisfaction% • Prepared a detailed Investment plan of INR ~ 6Lacs after analysing 400+ unsatisfied customer feedbacks • Developed a Comprehensive Action Plan (CAP) for 83 vendors contributing to top 40% problems • Conducted consumer survey for 2000 Delight customers and identified key focus areas for top vendors • Designed a KPI dashboard for vendors to facilitate key decision making during weekly intraction• Suggested Instant Redressal System brought about a proposed reduction of 30% in unsatisfaction• Implemented a program reporting tracker for measuring KRA compliance for 150+ zonal vendorsIncreased revenue of organsation by selected vendors 36% in year

Mba, Marketing & Hr

Bba(H)

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