Basil Kumar Ganadurai Email & Phone Number

Ipswich, Mass, Us

Greater Boston Area

• Working on Case Management projects. • Working on Lightning.• Performed admin tasks like creating custom objects, master details and look up relationship fields, Email to case, Workflows, Profiles, Users, Validation Rules, Sharing Rules, Permission Sets, Security Rules.• Managed daily administration like creating and maintaining multiple users.• Written technical documentation for business process which includes object mapping and fields ect,.• Communicated daily with the agile team members for sprint tasks.• Communicated with Development team to check the development status and assign tasks accordingly.• Experience in breaking stories into tasks.• Demonstrated the developed applications to the clients.• Experience in preparing Data Migration mapping documents.• Involved in testing the functionality and having it fixed by the development team.• Imported and exported bulk data between different sand boxes using apex data loader.• Written multiple validation rules.• Involved in Kick off meetings, working Sessions, Demos and Training.• Worked on Bug fixes and Enhancements for the existing functionalities.• Worked on Service cloud and worked on Web to Case, Email to Case.• Resolved different UAT issues.• Involved in Training document preparation.

Miami/Fort Lauderdale Area

Brazil