As a results-driven Finance Professional with a strong foundation in Finance, Taxation, and Computer Applications, I am passionate about delivering high standards in financial management, analysis, and customer support. With an M.Com in Finance and Taxation and hands-on experience in both corporate and client-facing roles, I thrive in roles that require analytical thinking, attention to detail, and a commitment to accuracy.In my recent role as an Executive at Jindalx, I achieved a 95% customer satisfaction rate by providing comprehensive product and service support. This experience honed my technical support skills and strengthened my understanding of customer needs and effective communication. Previously, I worked as an Accountant and Billing Executive at Melange, where I maintained 99% accuracy in financial records, managing complex billing and invoicing processes, and preparing financial statements.I am also certified in Advanced Excel by Alison and skilled in Tally ERP, which has enabled me to perform precise financial analysis and reporting, helping organizations streamline their financial processes. My proficiency in multiple languages, including English, Malayalam, Hindi, and Tamil, allows me to communicate effectively with diverse teams and clients.🔹 Key Skills: Financial Analysis, Advanced Excel Functions, Tally ERP, Financial Statements, Billing & Invoicing, Customer Satisfaction 🔹 Certifications: Microsoft Certified Advanced Excel, Tally for Financial AccountingI am always open to connecting with other professionals in finance, accounting, and related fields. Let’s connect if you're interested in discussing opportunities, industry trends, or finance insights!
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Customer Support ExecutiveJindalx Jan 2024 - Sep 2024Bangalore Central Business District, Bengaluru, Karnataka, IndiaDelivered exceptional customer service to diverse client base via phone, email, and chat. Resolved complex inquiries, troubleshot technical issues, and collaborated with internal teams to ensure customer satisfaction.*Key Achievements:*- Resolved 95% of customer inquiries on the first call- Achieved 92% customer satisfaction rate- Reduced average resolution time by 30%- Implemented process improvements, resulting in 25% increase in efficiency*Responsibilities:*- Managed high-volume customer support queue- Provided product/service information and technical support- Collaborated with internal teams to resolve customer issues- Utilized CRM software to track customer interactions- Analyzed customer feedback to suggest process improvements*Skills Utilized:*- Excellent communication and problem-solving skills- Strong technical troubleshooting and analytical abilities- Proficient in CRM software- Ability to work in a fast-paced environment -
Billing Assistant And AccountantMelange Designer Boutique Aug 2020 - Jun 2021Kerala, IndiaManaged financial operations, ensured accurate accounting, and provided timely billing services.Key Achievements:- Ensured 99% accuracy in financial records- Reduced billing cycle time by 40%- Implemented process improvements, increasing efficiency by 25%Responsibilities:- Financial statement preparation- Accounts payable/receivable management- Billing and invoicing- Compliance with tax laws and regulations- Financial analysis and reportingSkills Utilized:- Accounting software (Tally, Excel)- Financial analysis and planning- Compliance and regulatory expertise- Strong analytical and problem-solving
Basil Mathai Education Details
Frequently Asked Questions about Basil Mathai
What is Basil Mathai's role at the current company?
Basil Mathai's current role is Finance Professional | Skilled in Financial Analysis, Excel & Tally | Proven Record in Customer Satisfaction & Accounting Accuracy | M.Com in Finance & Taxation.
What schools did Basil Mathai attend?
Basil Mathai attended Mahatma Gandhi University, Mahatma Gandhi University.
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Basil Mathai
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3ust-global.com, suyati.com, tcs.com
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Basil Mathai
Product Manager At Deskday : The First Multichannel Csa Platform For Your It PartnersErnakulam2softenger.com, eynetech.com
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